eStara Buys ITXC’s Push-to-Talk Service
By Ryan Naraine Voice Web services firm eStara has announced a deal to acquire the Push to Talk…
News
Visa To Issue Official E*TRADE Card
It’s the largest branchless bank in the country and they don’t even issue a credit card or debit…
PeopleSoft Offers Up Trifecta Of Announcements
E-business software maker PeopleSoft (NASDAQ:PSFT) Tuesday made three different announcements that are expected to expand its offerings in…
CornerBank Deploys SEDONA’s Intarsia
SEDONA® Corporation will bring CRM expertise to CornerBank, a $170 million community bank with six branches in Kansas.…
Netcentives Closes Its Book With Chapter 11 Filing
Personalized e-mail, rewards company Netcentives (NASDAQ:NCNT) Tuesday tossed in the towel and said it will reorganize the company…
Privacy Advocates Pleased by New FTC Agenda
For days, consumer and privacy advocates have been bracing themselves to deal with the details of the new…
CRM Tops Gartner’s List of Four Technologies for the Future
Analysts from Gartner, Inc. (www.gartner.com), kicking off the company’s Gartner Symposium/ITxpo 2001, which is running in Florida this…
‘ACRA’ Defined, Part 1: Trawling for Customers
I’ve come up with an acronym that I believe encapsulates and encompasses the full spectrum of our marketing…
New Multi-Channel Offering from Avaya
Avaya Inc., a global corporate communications provider, has released its newest CRM solution, the Avaya Interaction Center. The…
Siebel Announces Microsoft Integration
Microsoft Corp. (NASDAQ:MSFT)and Siebel Systems Inc. (NASDAQ:SEBL) today announced the integration of Siebel 7, the latest version of…
Must Haves vs. What’s Nice to Have for CRM Project Management, Part II
In my last column, I described some “requirements” that many project management experts describe as essential to success…
Improved Response from Economist.com
Online business publication, Economist.com, will implement KANA Response from CRM provider, KANA. With KANA e-mail management already in…
Pegasystems Personalizes Wealth Management
Pegasystems Inc. has developed a method for personalizing wealth management, enabling financial services organizations to deliver cost-effective, multi-channel…
Amdocs Buys Nortel’s CRM Assets
In a bid to become a leader in the Customer Relationship Management (CRM) market, St. Louis, Mo.-based Amdocs…
Online CRM Training from Yahoo!
Yahoo! Inc.’s business communications division, Yahoo! Broadcast Services, has unveiled the Yahoo! Training Management Studio. The new service…
Siebel Solidifies CRM with 7
Siebel Systems, Inc. has introduced its newest offering — Siebel 7 — a fully integrated suite of applications…
Siebel Acquires nQuire Software
Siebel Systems Inc. said Monday it will acquire privately-held nQuire Software Inc. and will integrate and ship nQuire’s…
Online Brokers Finding It Hard to Hold Customers
The online trading industry is losing established investors faster than it can replace them with new traders, according…
Figuring Out the Customer-Support Dilemma
If your company owns and operates an e-commerce channel, I’m sure your organization has faced the challenge of…
I Have a Dream: CRM on a Personal Level
Earlier this week, my work came to a screeching halt because of the very aggressive Nimda virus. I…
Banter Updates Its Natural Language For Apps
Banter Inc., which specializes in natural language processing, this week released an updated version of its Relationship Modeling…
Roundarch Collaborates with Broadvision
Customer relationship solution providers, BroadVision, Inc. and Roundarch will collaborate to expand BroadVision’s Solution Value Proposition (SVP) program.…
Centerpost Snags $12.5 for Messaging Services
Electronic messaging services firm Centerpost Corp. said it has closed a third round of financing to the tune…
Audiopoint Partners With NetBase
Audiopoint, a voice applications company developing products for businesses that reach consumer markets, has formed a strategic partnership…
CRM, Yes, But Don’t Forget to MRC
Have you been bombarded, like I have been, with the latest buzz suggesting we should spend our time,…
Salesforce.com Introduces New CRM Features
Salesforce.com, a provider of online customer relationship management (CRM) solutions, today announced an upgraded version of its Web-based…
eGain Appoints Thai Distributor
NASDAQ-listed eGain Communications Corporation, a provider of interaction management software, has appointed Datapro Computer Systems as its licensed…
Microsoft Signs on Quaero as Partner
CRM solution provider Quaero LLC has been added to the roster of Microsoft’s Certified Partner Program and was…
A Week of Recognition
Customer service representatives, who are often on the receiving end of consumer dissatisfaction, now get the respect they…
Telematics as CRM Tool
GartnerG2, a research division of advisory firm Gartner, Inc., released a new report, “Telematics Services: An Audience Builder,…
Self-Help Upgrade Released
Montana-based CRM solutions provider RightNow Technologies has released version 5.0 of its flagship application, Web eService Center. The…
Jeeves Solutions Unveils JeevesOne
Time for a quick quiz. When do one and one make one? Ask Jeeves (NASDAQ:ASKJ), the question and…
The Business of Customer Intelligence
Speakers from Business Objects, a Business Intelligence (BI) solutions provider, discussed the importance of Customer Intelligence (CI) in…
MicroStrategy in Blockbuster Deal
Business-intelligence software developer MicroStrategy Inc. (NASDAQ:MSTR) said that Blockbuster Inc.’s (NYSE:BBI) Blockbuster U.K. unit will use MicroStrategy software…
Oracle Wins Wells Fargo, Asian Supplies Firm
Software provider Oracle Corp. (NASDAQ:ORCL) today announced a partnership with Internet bank and financial services firm, Wells Fargo…
Banter Hosts Webinar
San Francisco-based Banter Inc., developer of intelligent communication technologies, will present an online seminar (or “Webinar”) entitled, “Taking…
Must Haves vs. What’s Nice to Have for CRM Project Management, Part I
Having recently attended a CRM project management conference, I was struck by the convergence of recommended methodologies and…
KANA’s New VP Is One For The Americas
KANA (NASDAQ:KANA) Tuesday says Martin Onofrio is joining its executive team as senior vice president of the Americas.…
Akamai Selects Callbutton to Increase Sales
Web interaction software provider, Callbutton LLC announced today that Akamai Technologies Inc. (NASDAQ:AKAM), a provider of distributed application…
Gartner CRM Summit Concludes
Research and advisory firm Gartner, Inc.’s CRM Summit Fall 2001 concluded last week with a revealing look into…
Knowing When to Say, “Goodbye”
Customer relationship management (CRM or eCRM) has become critical to e-commerce and companies that are successful at implementing…
Former Inktomi Exec Joins Native Minds
NativeMinds, which specializes in online natural language customer self-service solutions, named Gordon Heinrich as VP of Worldwide Services…
TeleTech Authorizes Stock Repurchase Program
In a move initiated by recent tragic events and economic uncertainty, global customer relationship management (CRM) solutions provider…
The Fear of Satisfying Customers
I’ve tried to be brave about this new world, but it’s difficult. Something very scary is afoot. Customers…
Roving Software Raises Round
Roving Software, a Needham, Mass., provider of e-mail marketing tools, has raised $5 million in third-round financing for…
Death Clouds Oracle’s Q1 Results
Oracle (NASDAQ:ORCL) had planned to make only one announcement today, its much anticipated Q1 quarterly results. But now…
The Elements of Good Online Customer Service
Customer service. This is the wonderful thing behind such slogans as “We love to see you smile,” “We…
Netcentives Cuts Workforce
Incentive marketer Netcentives (NASDAQ:NCNT) continued its efforts at restructuring Thursday, laying off 28 percent of its 180-person workforce.…
Surebridge Introduces Clientbridge
Enterprise ASP Surebridge Inc. Tuesday announced the general release of ClientBridge, its customer service Web portal providing its…
Forbes.com Deploys PurpleCRM
Forbes.com, the online component to the business magazine, will power its sales force automation (SFA) with PurpleCRM from…