CRM for Your Site � on the Cheap
By Susan Solomon At the health system where I work, one of the first things we do with…
News
Gartner Creates its First CRM Excellence Award
Research and advisory firm Gartner, Inc. will present its first CRM (customer relationship management) Excellence Award to recognize…
After Banner Year, Asta Networks Moves to Expand
Following a year of steady growth, Seattle-based network reliability company Asta Networks Wednesday moved to larger offices in…
eSupportNow Hires Boni
Peter J. Boni, former president and CEO of eCRM (electronic customer relationship management) firm Prime Response, Inc., has…
Cathay Pacific Uses iPAQs to Boost Sales
Cathay Pacific Airways will give away thousands of Compaq iPAQ Pocket PCs to its premium air passengers who…
E-CRM Deployment Options
A significant challenge facing companies today concerns investment in electronic customer relationship management (e-CRM) solutions. There are a…
IDC: CRM To Generate Over US$14 billion By 2005
According to industry analyst firm IDC, the customer relationship management (CRM) market is expected to generate over $14…
SurfGold Appoints Chinese Reseller For CRM, PRM Solutions
By asia.internet.com staff CRM consultant and solutions provider SurfGold has appointed reseller XVizion, a Hong Kong-based distribution and…
Banks Hold the Key to Online Trust
Online consumers looking to move their shopping and finances online have two choices: They can try to remember…
Group 1 Appoints Waggoner as CTO
Customer management relations software developer Group 1 Software (NASDAQ:GSOF) has appointed Tim R. Waggoner to the newly created…
Alliance Launches Consumer Privacy Campaign
The Internet Alliance (IA) is launching a major educational campaign to assist companies in protecting consumers’ privacy. The…
Chat with a Money-Lending Bot
Mortgagebot, an online lending service, will utilize the live chat and e-mail solutions of InstantServiceTM to enhance customer…
Oracle in Demand
The launch of the Pivotal Demand Chain Management solution, Oracle Edition will allow Pivotal Corporation to target the…
AOL, MSN Earn Low Marks in Consumer Reports Survey
The latest Consumer Reports survey of dial-up Internet consumers gives low marks to America Online, Inc., and Microsoft…
Kindness is the Killer App of CRM
By Chuck Sykes Is there anything you won’t do for your customers? Certainly there is. The low cost…
iSKY Wins Amazon.com Contract
Laurel, Md.-based iSKY Inc., a global provider of outsourced customer management services, has signed of a multi-year agreement…
DIRECTV, eAssist Team On CRM For DSL Customers
DIRECTV Broadband Monday answered its DSL customer service needs with the announcement that it is working with San…
Commence RM Released
Customer relationship management (CRM) software company Commence Corporation has released its newest solution — Commence RM — which…
Mea Culpa
With all the thousands of details swirling around an e-commerce site, there are bound to be mistakes —…
Jackpot.com Reinvents Itself As Vendare Group
Jackpot.com, which manages three consumer destination websites (Jackpot.com, JackpotSports.com, and BigPrizes.com) is going through an identity crisis. The…
comScore Secures $15 Million Funding Round
Web audience measurement firm comScore Networks, Inc., has closed a $15 million Series C round of financing led…
Customer Service, New Channels Lead M-Commerce in Europe
M-commerce in Europe is primarily being driven by companies wishing to gain new channels to market and improve…
AvantGo Ships Mobile Sales App
AvantGo, Inc. (Nasdaq:AVGO) said Monday that it has started shipping a sales force automation application for Palm, Pocket…
The Ultimate Irony
I always laugh when some so-called "CRM Guru" denounces hidebound, greedy, stupid corporate executives who refuse to re-align…
The Wireless Tower of Babel
Do you use the “Wireless Web”? How about “Wireless Internet”? “Interactive Messaging”? “Ping Pong”? “Digital PocketNet”? The “Mobile…
Oblicore Breaks Into European Market
Oblicore, a service level management software provider, has broken into the European market through business agreements with iRevolution…
NeoPlanet Focuses on Marketing Applications, Inks Compaq Deal
Software firm NeoPlanet — best known for its alternative Web browser — this week unveiled a new suite…
Envision Wins Award for Contact Center Software
Seattle-based Envision Telephony Monday announced its Click2Coach contact center software won a “Gold Award” in the Third Annual…
E-mail-a-deal: Bigfoot, Clear Channel Hook Up
In a deal that adds another big-name client to its roster, New York-based online direct marketer Bigfoot Interactive…
My Brand Is Here to Stay
By Dr. Robert Passikoff, President of Brand Keys We’ve often said that brand marketing and popular culture have…
Travelocity to Users: Talk to Me
Upgrades in the highly competitive travel space abound as Travelocity.com today deployed a speech-driven customer service application and…
CRM: Creating Relationships on the Fly
by Kim MacPherson In an ideal world, effective customer relationship management (CRM) would be based largely on your…
Oracle9i Finds Its Voice
Servers are great for data and for applications but you can’t talk to them – that is until…
InstantService Launches Chat-based CRM for Small Businesses
Seattle-based ASP InstantService, a provider of chat, e-mail, FAQ and other integrated CRM solutions, Wednesday unveiled its new…
eGain Gets Curious And Launches Virtual Agent
How’d you like to have a conversation directly with your Internet-ready PDA or 2-way pager about your flight…
Hosting the Host � Lessons in Outsourcing Customer Care
By Chuck Sykes, Senior Vice President and General Manager, the Americas, SYKES Enterprises Some of the largest consumer-facing…
Netcentives Cuts Staff Almost In Half
Despite a rosy outlook complete with new deals with AOL and
Mix-and-Match CRM
By eCRMGuide.com Staff Quaero SpringBoardSM, an outsourcing customer relationship management (CRM) service from Quaero, ensures flexibility for marketing…
Majority of Banks Underutilize CRM
by eCRMGuide.com Staff According to a March 2001 survey conducted by Core Group®, Inc., 76 percent of community…
Nintendo Plays with Infinium
by eCRMGuide.com Staff Interactive entertainment company Nintendo of America, Inc. has selected the customer relationship management (CRM) solution…
BroadVision Personalizes Opodo
by eCRMGuide.com Staff BroadVision, Inc. will provide the personalization power for Opodo — a new London-based online travel…
eGain Takes Call Centers to the Next Level
Interaction Management software provider eGain Communications Corp. (NASDAQ:EGAN) today launched E3 — eGain eService Enterprise — a tool…
A Little CRM a Day Keeps the Liquidator Away
Dearly E-Loved, We gather here to bid farewell to the online departed. As they learned, simply tagging “.com”…
Customer Retention Can Be Fun
by eCRMGuide.com Staff Chicago-based customer retention company TruePoints, Inc. has introduced turnkey marketing tools designed for customization and…
Outtask Acquires Aspen’s ASP Hosting Division
Business service provider Outtask, Inc., is acquiring Aspen’s ASP hosting division’s customer base. As the ASP hosting entity…
Channeling for Choice in the 21st Century: Delivering Superior Service to Multiple Touchpoints
By Karl Boone, PA Consulting Group At the beginning of this new century, businesses are using a combination…
CustomerLink Drives Toward SoCal Auto Industry Market
by eCRMGuide.com Staff CustomerLink Systems, provider of customer relationship management (CRM) solutions to the automotive service and repair…
CRM Sector Will Survive Software Spending Slowdown
Total CRM software application revenues will increase from $9.4 billion worldwide by the end of 2001, to approximately…
Netopia Extends Web Platform With eCare
Netopia (Nasdaq: NTPA) Wednesday says it is expanding its Web platform with eCare. The Alameda, Calif.-based broadband gateway…
Daleen Down with OPP
by eCRMGuide.com Staff Daleen Technologies Inc., specialists in revenue chain management software, announced plans to integrate its comprehensive…