AvantGo Puts CRM in the Hands of Sales Prof’ls
by eCRMGuide.com Staff Mobile infrastructure software and service provider AvantGo has released its first packaged mobile application —…
News
Cisco iQ Ecosystem Program Includes Blue Pumpkin
by eCRMGuide.com Staff Blue Pumpkin Software, Inc., developer of efficiency-building enterprise solutions, has been chosen by Cisco Systems…
Primus Develops Suite for Telecommunications
by eCRMGuide.com Staff Primus, provider of knowledge application software, has released a version of its Primus® Suite specifically…
Automation Without Aggravation
The goal of successful technology implementation is to systemize as much as possible while maintaining the flexibility of…
Customer Service Roundup
Contrary to popular belief, customer relationship management (CRM) has not replaced the need for customer service. CRM is…
Workspeed/eFORCE Launch Multi-Channel CRM App
Two Northern Calif. online companies Thursday say they are partnering to build a better mousetrap – so to…
Billing World Selects Best
By eCRMGuide.com Staff Billing World magazine has announced the winners of its 2001 Excellence Awards at the Telestrategies…
Inovaware, Toshiba Bring Billing to Japan
Billing and customer lifecycle management ISV Inovaware Corp. has teamed up with Toshiba Engineering Corp., a consulting and…
Altitude Links with One on One
By eCRMGuide.com Staff Altitude Software, Inc. creator of the Unified Customer Interaction (uCI) suite, and consulting firm One…
Companies Looking for Help with CRM
A survey of nearly 300 North American companies by Harte-Hanks found that more than four of five companies…
Minacs Drives CRM to General Motors
By eCRMGuide.com Staff Customer relationship management (CRM) solution provider Minacs Worldwide Inc. has been chosen by General Motors…
Sideware Names Thornton Chairman of the Board
By dc.internet.com Staff Sideware (OTC:SDWS) has named Kenneth Thornton as chairman of the board of the online customer…
Good News, Bad News
By Arthur O’Connor. I recently saw this factoid on a Web site: “Only 1 percent of CRM implementations…
Salesforce.com Announces Service Partner Program
Salesforce.com, provider of customizable customer relationship solutions, has announced a Service Partner Program with strategic North American locations.…
Frontera Signs Dallas Cowboys
Full-service provider Frontera Corp. today announced it has been selected to host and manage its suite of e-business…
iPhrase Talks Up V.C.s
iPhrase Technologies, a Cambridge, Mass., a maker of software that allows users to pose questions in plain English…
Merger Complete
by eCRMGuide.com Staff Kana Communications, Inc. has successfully merged with Broadbase Software, Inc., creating one new entity called…
The Dynamic Duo: E-Mail Forms and Autoresponders
I am your customer — or at least, I may be in the near future. While I work…
Skies are Getting Friendlier
by eCRMGuide.com Staff In an industry that is often beleaguered by customer dissatisfaction, it is refreshing to note…
Homesteader’s Feedback Keeps Site Nearly Free
The members have spoken at free Web page host Homestead.com – if they can’t get it all for…
IBM Sides with Sideware
In an effort to offer a scalable turnkey solution that can be easily deployed across multiple customer service…
Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?
People don’t abandon shopping carts without a good reason. And the phenomenon of the abandoned shopping cart —…
The Return of Snail Mail
by eCRMGuide.com Staff Direct mail has been determined to be the most effective method for reaching customers, according…
Siebel and Experian Join Forces
by eCRMGuide.com Staff Siebel Systems, an e-business applications provider, and information-solutions company Experian, have joined efforts to produce…
LivePerson Expands Real-Time CRM
by eCRMGuide.com Staff Online communications enabler, LivePerson, Inc., has released LivePerson Exchange — a suite of four major…
The Short Ugly Truth About CRM
By Zhenya Gene Senyak If there’s a bright side to the economic doldrums and the current dot-compression, it…
Getting Your House in Order
According to a recent survey of CIOs (chief information officers), more of these executives are focusing this year…
Jupiter Predicts Rise in CRM Spending
by eCRMGuide.com Staff Research from Internet analysts Jupiter Media Metrix reveals that 74 percent of businesses will spend…
BBDO InterOne Believes in Magic
by eCRMGuide.com Staff Business application developer Magic Software Enterprises will provide the solutions for BBDO InterOne’s marketing projects,…
CRM Investments Coming to the Rescue
The number of individuals seeking online customer service will jump from 33 million in 2001 to 67 million…
InstantService Recognized
by eCRMGuide.com Staff InstantServiceTM a live chat and electronic customer relationship management (eCRM) solution, was recognized by Customer…
Self-Serve CRM
by eCRMGuide.com Staff Frost & Sullivan, a global marketing consulting firm, has concluded new customer relationship management analysis…
Watch Hill Spies First Round
Watch Hill Partners, a Providence, R.I., technology consulting firm specializing in customer relationship management (CRM), has raised $3…
DMA Utilizes eStara for Members
The Direct Marketing Association (DMA) is now offering eStara web voice services as an online customer contact tool…
Magazine Celebrates 20th Year, First Conference
by eCRMGuide.com Staff Customer Inter@ction Solutions Magazine, published by Technology Marketing Corp. (TMCTM), will launch their first annual…
Net-Native and Loving It
Onyx established itself early on as an independent software vendor (ISV) that ASPs could look to for scalable…
Study: E-Mail Marketing to Take Off
E-mail marketing has seen explosive growth during the past year — and doesn’t show any signs of abating,…
SmartDeliverySM Alerts Travelocity Members
by eCRMGuide.com Staff Travel Web site Travelocity.com Inc. will be utilizing Centerpost Corporation’s SmartDeliverySM messaging service to its…
Turning Problems into Profits
The manner in which your e-tail site addresses and resolves customer complaints could determine whether they come back…
Q&A with Ian Tavener
Xchange Asia Pacific is one of the worldwide regional offices of Xchange, Inc. Xchange enables an organization to…
Call Center Magazine Editors Choose Sideware
by eCRMGuide.com Staff Enterprise Interaction Suite (EIS) 4.0, a customer service solution from Sideware, has been honored with…
Hyperion Introduces Suite
by eCRMGuide.com Staff Hyperion, developer of business analysis software, has introduced the Hyperion eCommerce Analysis Suite®, a component…
Customer-Compatible
Many factors come into play when gauging the staying power of an e-tailing venture – though not usually…
The Next Level of CRM?
by eCRMGuide.com Staff Application provider to professional firms, Interface Software has brought another dimension to the customer relationship…
Life On The Edge Economy
By eCRMGuide.com Staff GartnerG2, the research service component of global advisory firm Gartner, Inc. , has released a…
Who Are Your Best Prospects?
By Arthur O’Connor With so much focus on the role of technology in data analysis and warehousing, it’s…
CRM Helps NFL Score Online With Fans
Why would the National Football League, which sells very little directly to fans and thus has few “customers,”…
Leveraging Habits
Understanding the why of online consumer behavior can help you serve effective, targeted online advertising and marketing. A…
Aspect Makes Changes to Exec Management
by eCRMGuide.com Staff Aspect Communications Corporation, provider of customer relationship portals and contact servers, has made some changes…
Viewgate Rounds Out Its Executive Management Team
Artie Trakas and Mark Harrison are joining Viewgate Networks, a provider of service provider-hosted, customer-focused service assurance solutions.…