Sitel Corp. Appoints New Director
Sitel Corp. (NTSE:SWW) has named Mathias J. DeVito to its board of directors. DeVito is chairman emeritus of…
News
Gartner Survey Reveals CRM Priorities
by eCRMGuide.com Staff Research and advisory firm Gartner, Inc. surveyed 56 retailers in December 2000 about their 2001…
A Mile-High Marketing Agreement
FTD.com signed a multi-year partnership deal with American Airlines to offer both FTD.com and American Airlines customers frequent…
Aspect Communications Partners with eStara
By dc.internet.com Staff Aspect Communications Corp. (NASDAQ:ASPT) is teaming with eStara Inc. of Reston, Va., to let customers…
Portera and Salesforce.com Team Up
Professional services organizations can now benefit from one-stop shopping when they’re in the market for professional services automation…
Evolving Toward an E-Business Software Stack: Slow but Steady Progress
Global 2000 (G2000) organizations are struggling to define and implement corporatewide strategies for integrating enterprise applications, transactions, and…
Oracle and Dendrite Prescribe Integrated CRM Solution
by eCRMGuide.com Staff Oracle Corp., global e-business software provider, and Dendrite, specialists in worldwide pharmaceutical technology, are collaborating…
Privacy Remains a Concern for Online Consumers
Even among experienced Web users, sites that ask for personal information are likely to be abandoned, according to…
Excessive Charges
A new study by Jupiter Media Metrix claims online retailers are putting off consumers with exorbitant shipping and…
InsightShare Sees Green
InsightShare, an Andover, Mass., provider of collaborative customer relationship management (CRM) software and services, has raised $13.8 million…
The Internet is Still Cool
At least according to FORTUNE magazine. The magazine has compiled a list of “Cool Companies of 2001” and…
DACG Takes mySAPTM CRM to School
by eCRMGuide.com Staff DA Consulting Group, Inc. (DACG), specialists in adult learning solutions for the corporate environment, has…
E-Mail Marketing Grows into Prominent CRM Role
by eCRMGuide.com Staff Aberdeen Group released a new report entitled, “E-Mail Marketing: Relevancy, Retention, and ROI (return on…
Executive Appointments at LivePerson
Alley e-commerce software firm LivePerson, Inc. has announced a pair of senior management additions, including Ron Karidi as…
How to Convert More of Your Prospects into Customers
An obvious way to increase sales is to attract more prospects to your business. But it’s easier and…
Mitel Allies with HP
Mitel Networks Wednesday signed a technology and marketing Memorandum of Understanding with Hewlett Packard (HP), the two companies…
Netcentives Deals With AOL, PlanetU
Netcentives (Nasdaq: NCNT) went on a signing frenzy Wednesday. The personalized email, rewards and recognition services firm says…
Benefits of CRM Justifying Costs
CRM industry spending will increase at a compound annual growth rate of 25 percent, from $61 billion in…
IDC Predicts Strong CRM Growth by 2005
by eCRMGuide.com Staff IDC, provider of global research with local content, makes a promising prediction about worldwide customer…
Getting Started, Part II
In my last column, I discussed the first of three principles that are common to launching a successful…
REDtone, Bass Consulting To Promote CTI, CRM To SMEs
REDtone Technology Sdn. Bhd., a computer-telephony solutions provider in Malaysia, has appointed Bass Consulting Sdn. Bhd. as its…
ResponseLogic Appoints CTO
By @NY Staff New York-based B2B marketing software firm ResponseLogic has appointed John Ching chief technology officer. The…
HEALTHvision Sees Value in eCRM
by eCRMGuide.com Staff HEALTHvision, an Internet healthcare company, has introduced a new Web-based customer relationship management (eCRM) program…
Analyze your customers
When AXA Financial Inc., a New York-based diversified financial services company, focused on its products, it didn’t bother…
Siebel Launches Sales Handheld For iPAQ
Siebel Systems (Nasdaq: SEBL), Monday launched Siebel Sales Handheld with the help of some friends. The San Mateo-based…
Peregrine Nabs Remedy for $1.08 Billion
San Diego-based enterprise software maker Peregrine Systems Monday moved to acquire IT Service Management and Customer Relationship Management…
Phonetic Systems Adds V.P.s
by boston.internet.com Staff Phonetic Systems, a Burlington, Mass., a provider of voice-enabled technology, has named two new vice…
e-point for the Banking Industry
by eCRMGuide.com Staff Point Information Systems, Inc., a global provider of electronic customer relationship management (eCRM) solutions, has…
AOL Promoting American Airlines Incentives
AOL Time Warner is throwing marketing muscle behind its partnership with American Airlines, launching a new promotion on…
Delano Goes French
by eCRMGuide.com Staff Delano Technology Corporation, developer of customer relationship management (CRM) solutions, has selected ALPNET to localize…
Orbitz Finds a Madding Crowd
After three months in beta, new travel site Orbitz went live this week, only to run head-on into…
Onyx Honors Five for CRM
by eCRMGuide.com Staff Global customer relationship management (CRM) provider Onyx Software Corporation announced the winners of the second…
CRM on Sale
Digital marketing provider ResponseLogic, Inc. will offer version 2.0 of its ADAPTe solution to mid-sized businesses for $25,000.…
Gupta Joins CustomerLinx as Chief Revenue Officer
by dc.internet.com Staff CustomerLinx Corp., a company specializing in Web-enabled, multi-mode customer relationship management (eCRM) services, has named…
Getting Started, Part I
ByArthur O’Connor So much of the reader feedback to this column centers upon the following questions: How do…
PeopleSoft Gambles on Pure Internet Solution
by eCRMGuide.com Staff PeopleSoft 8 Customer Relationship Management (CRM), a complete Internet-based solution, made its debut at the…
DiData eGains e-Services Ally
One of Dimension Data‘s (DiData) key focus areas is the e-services market, the company revealed at a function…
eGain Presents a Solution for an Overflowing Inbox
by eCRMGuide.com Staff Global companies that have trouble managing copious amounts of e-mail and Web submission forms now…
PeopleSoft and KPMG Bring CRM to Communications Industry
by eCRMGuide.com Staff Developed by PeopleSoft Inc. and implemented by KPMG Consulting, the new PeopleSoft Customer Relationship Management…
Making CRM Work
Proper Customer Relationship Management is proving crucial to driving successful e-commerce — nonetheless having the right software isn’t…
Book Review: Talk Ain’t Cheap
by David Fisco Book Information REVIEW: The Relationship-Based Enterprise: Powering Business Success Through Customer Relationship Management By Ray…
Akibia Opens in Chicago
by boston.internet.com Staff Akibia Consulting, a Boston systems integrator specializing in customer relationship management (CRM) applications, has opened…
Metreo Names New VP of Professional Services
by SV.internet.com Staff Palo Alto-based Metreo Wednesday named Peter Wong as Vice President of Professional Services and will…
Interactive Services
Provided they are correctly handled, online communities can draw customers, enhance a site’s profits and drive e-commerce. Community…
Corechange Picks President
by boston.internet.com Staff Corechange, a Boston maker of software to help businesses share online information with employees, customers…
Michaels New CFO at CustomerLinx
by dc.internet.com Staff CustomerLinx Corp., a service company specializing in Web-enabled, multi-mode customer relationship management (eCRM) services, has…
Experian� Launches TruvueSM
by eCRMGuide.com Staff Experian®, a global provider of information solutions, has released its customer data integration (CDI) system…
Neuroweb Forms e-CRM Alliance With ATG
Malaysian e-business solutions provider Neuroweb Sdn. Bhd. has formed a partnership with Art Technology Group (ATG) to be…
Sitara Networks To Set Up Regional Service Support Center
by asia.internet.com staff U.S.-based Sitara Networks, provider of QoS (Quality of Service) networking products for enterprises and telecom…
How to Pick and Use the Right Metrics for CRM, Part II
ByArthur O’Connor In my last column, I discussed some of the drawbacks in using traditional financial performance metrics…