Most CRM Projects Remain in Planning Phase
CRM has moved from concept to reality, but market maturity is still pretty far away, according to a…
News
It Takes a Community
by eCRMGuide.com Staff Last February, Compaq Computer Corporation added a community program to its portfolio of eServices thereby…
Unisa to offer Practical CRM Instruction
The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM.…
CRM Spending Skyrockets
E-businesses’ push to connect more effectively with their customers will continue to drive robust spending on customer relationship…
Stream Promotes Executive
by boston.internet.com Staff Stream International, a Canton, Mass., call center outsourcer, has promoted Jeff Bishop to senior vice…
Participation Has Rewards
Research and advisory firm Best Practices, LLC is offering free white papers from its CRM research for prospective…
Get Personal With Your Customers
by Lauren Brett Are your online customers abandoning their shopping carts before check out? Is your site’s navigation…
New CFO Named Before Kana/Broadbase Merger
by SV.internet.com Staff The marriage isn’t even official and yet Kana Communications (Nasdaq: KANA) and Broadbase Software (Nasdaq:…
Online edu-Incentives
According to Eduventures.com, offering free Web-based education can drive online sales –they maintain that education is never out…
TeaLeaf Looks into the Future with New CEO
By eCRMGuide.com Staff TeaLeaf Technology, known for creating solutions that allows e-businesses to understand the online experience from…
Points for Loyalty
The Web has spawned dozens of rewards and incentives programs that e-commerce merchants can use to inspire loyalty…
PeopleSoft and Lotus Share Their Knowledge Products
“When employees leave, knowledge is lost forever unless organizations have the proper technology to capture, store, and recycle…
Get an A in eCRM
California State University, Fullerton is incorporating electronic customer relationship management (eCRM) into the University Extended Education (UEE) curriculum…
CustomerLinx Acquires ETC Data Services
CustomerLinx Corp. of Alexandria, Va., a company specializing in Web-enabled, multi-mode customer relationship management (eCRM) services, has acquired…
The Past is Prologue for Bear Marketers
By Gerry Singson Myth: The Internet created a New Economy where the old rules of marketing no longer…
Online Banking Leads to Higher Customer Satisfaction
The more consumers use online banking to handle their banking tasks, the more satisfied they are with their…
CRM Road Trip
By eCRMGuide.com Staff Avaya Inc., a global provider of communications solutions and services, is taking the show on…
Building Trust
Good customer service doesn’t stop with e-tailers – according to Jupiter Media Metrix building customer confidence is just…
A Remedy for CRM Confusion
By eCRMGuide.com Staff In an effort to alleviate the confusion that some have about customer relationship management (CRM)…
Primus to Acquire AnswerLogic
Customer relations management (CRM) software developer Primus , is acquiring AnswerLogic, a Washington, D.C.-based software development company, for…
Brand Web Sites Come Up Short with Many Consumers
The Web sites of consumer packaged goods (CPG) brands do a good job of providing contact and basic…
Brand Web Sites Come Up Short with Many Consumers
The Web sites of consumer packaged goods (CPG) brands do a good job of providing contact and basic…
Brand Web Sites Come Up Short with Many Consumers
The Web sites of consumer packaged goods (CPG) brands do a good job of providing contact and basic…
Sony Online Entertainment Plays Well With Kana
By eCRMGuide.com Staff Since deploying the customer relationship management (CRM) solutions from Kana Communications, Inc. a year ago,…
B2B Firms Failing at Customer Service
Companies in the B2B market are missing basic customer service capabilities that can drastically improve online customer relationships…
NetDecide Appoints New CTO
James Reagan is the new chief technology officer at netDecide Corp., a developer of Web-based wealth management systems…
BroadVision Stays In Touch With Salesforce.com
BroadVision Inc., developer of personalized e-business applications, will standardize its global 300+ person workforce with salesforce.com’s online customer…
Valuable Consumers Demand Personalization
Frequent online purchasers are more likely to spend more money at Web sites that offer personalization, according to…
StorageApps Opens Global Customer Center
StorageApps Inc. this week announced the formal opening of its Global Customer Center where customers, prospects and partners…
IT Customer Loyalty, Satisfaction Increasing
Customer loyalty and satisfaction continue to rise in the information technology (IT) market, according to a survey from…
Citizens Business Bank Catches Firstwave
Citizens Business Bank, the largest bank headquartered in the Inland Empire area of California, has chosen a customer…
R.R. Donnelley Financial Forms Alliance with Grafica.eCRM Corp.
R.R. Donnelley Financial and Grafica.eCRM Corp. have announced a strategic alliance that will benefit companies looking for complete…
Growing CRM Frustration
According to a recent survey conducted by Critical Research and commissioned by intelligent service software provider Motive Communications,…
How to Pick and Use the Right Metrics for CRM, Part I
There’s great truth to the adage: "You can’t manage what you don’t measure." The trick is in picking…
PEC to Develop PKI Solutions for SSA
The Social Security Administration (SSA) has awarded PEC Solutions, Inc. (NASDAQ:PECS) a contract to assist SSA in the…
Procter & Gamble Chooses i2
Procter & Gamble, marketer of consumer products, will utilize the solutions provided by i2 Technologies, Inc. to improve…
Wells Fargo EFS Launches Online Billing Service for Customers
Wells Fargo Education Financial Services (EFS) has launched EFS Online Billing, a free Electronic Bill Presentment and Payment…
Survey: Personalization Crucial to Scoring New Customers, Data
Consumers are more likely to purchase from a Web site that’s customized to their individual needs, according to…
Bite-Size CRM
With the CRM market rapidly burgeoning many companies are implementing large and costly CRM packages – some, however,…
CRM Solutions Face Tribal Council
NativeMinds, developer of self-service interaction management software, has partnered with eAssist and Forrester Research to produce a series…
Checked Your Reverse Logistics Recently?
A new report, urging businesses to improve their reverse logistics, says that the value of returned merchandise purchased…
Norton Company Offers Distributors Wireless Access to Customer Service and Order Entry
Norton Company, the first abrasives manufacturer to offer distributors real time direct access to online order processing and…
Have You Hugged a Customer Today?
Forget the data mining, number crunching, high technology tools for a moment and personally thank some of your…
Genesys to Acquire CallPath from IBM
Genesys Telecommunications Laboratories, a unit of Paris-based communications equipment maker Alcatel (NYSE:ALA) said it plans to buy the…
Legato Selects PrimeLearning.com to Conduct Web-based Customer-first Training
Legato Systems, Inc. (NASDAQ: LGTO), a worldwide leader in enterprise storage management software, Wednesday (May 9) announced that…
Bluefly Customer Acquisition Costs Hit All-Time Low
Discount apparel Web retailer Bluefly Inc., the poster child for e-commerce firms with astronomical burn rates, said its…
Ristar Appointed CallMaster Distributor
CommSoft, a CRM and communications management solutions company, has appointed Rising Star Communications (Ristar) to distribute CallMaster, a…
iXL Quits Web Design to Focus on CRM, Tech Clients
Interactive shop iXL Enterprises is aiming to, well, become less of an interactive shop, by shifting away from…
Bringing Salesmanship to the Web
By Steve Pittenridgh E-commerce may be skyrocketing, but that’s not much consolation to the 80% of companies on…
Fomer HP Exec Named CMO At PeopleSoft
PeopleSoft (Nasdaq: PSFT), which specializes in e-business applications, Wednesday says Nanci Caldwell is joining the Pleasanton-based company as…