Sun, i2 Team for Next Generation CRM
Sun Microsystems Inc. (NASDAQ:SUNW) is teaming with B2B software company i2 Technologies Inc. (NASDAQ:ITWO) for joint engineering, sales,…
News
Netonomy Banks $15 Million
Netonomy, a maker of customer relationship management software for wireless carriers, has raised $15 million in third-round financing…
Super Mario, Donkey Kong, Pokemon and …Banter?
Nintendo of America Inc., a market leader in the United States’ $7 billion video game industry, will utilize…
Taking Customer Satisfaction to the Bank
Satmetrix Systems, a company that enables businesses with real-time customer experience management (CEM) solutions, announced the winner of…
PeopleSoft 8 CRM Headlining in Vegas
PeopleSoft Inc. will unveil PeopleSoft 8 CRM (customer relationship management) at their Leadership Summit in Las Vegas, Nev.,…
When It’s Out of Stock
How do you handle out-of-stock inventory? How does your Web site handle it? Do you use out-of-stock merchandise…
CRM Adoption Continues at an Aggressive Pace
Spending on customer relationship management (CRM) applications will grow to $10.4 billion by the end of 2001, a…
Ask Jeeves, Compaq Renew Contract
Online search engine Ask Jeeves (Nasdaq: ASKJ Monday says it is renewing its year-to-year contract with Compaq Computer…
Onyx Brings CRM Power to Encompys
Onyx Software Corporation will provide the customer relationship management (CRM) component to Encompys, a newly-created venture that supplies…
Internet Cash Management Solution Features Customer Service Enhancements
Fundtech Ltd.(NASDAQ: FNDT), a provider of e-payments and Internet banking solutions, Friday (May 4) announced the latest release…
Got E-Mail from Customers? You’d Better Handle It, and Fast
Did you ever send an urgent e-mail to somebody, asking about something that was temporarily vital to you…
Kiwis Back e-Complaints Site
New Zealand is putting its governmental weight behind a website launched in the US this week which enables…
Customer Support… The Main Ingredient
By Mark Goldbar Too many online business people assume that because this is a "digital age" and the…
Docucorp Launches Online Customer Correspondence Solution for Banks
Docucorp (Nasdaq: DOCC), a provider of enterprise information solutions, Thursday (May 3) announced a new customer correspondence application…
CRMS Expo – Many Solutions, Fewer Vendors
The 2nd Annual Customer Relationship Management Solutions Conference and Exposition, held May 1-3 at the Jacob K. Javits…
CRM: A Way of Thinking About Customers
Marketers have many ways to influence customers’ purchasing behavior and decisions. They start with advertising aimed at acquiring…
PeopleSoft Acquiring SkillsVillage
"We see this as a terrific opportunity because SkillsVillage is a leader in the services space and accelerates…
A How-to Guide to Satisfying Your Customers
The Internet economy has brought about many changes in the way that companies do business. Among those changes…
TouchScape Scores Touchdown
The San Francisco Giants will be utilizing the customized e-mail marketing and relationship management solutions of TouchScape Corp.…
Emtera Raises $1.2 Million
Emtera Corp., which provides mobile customer relationship management (mCRM) solutions for the retail industry, has completed its initial…
Personalization: Coming Full Circle, Part II
In my last column, I wrote about how personalization technologies have impacted business practices, and I discussed the…
Broadbase Gives CRM Direction to randmcnally.com
Customer-focused solutions provider Broadbase Software, Inc. will be mapping the way for the visitors of randmcnally.com, the online…
Appjuice Leaves the Data with the Customer
Convincing potential customers that it’s safe and prudent to hand over their business data is a challenge for…
CRM – At What Cost?
Customer relationship management (CRM) is being rapidly embraced as a key strategy for business in the Asia Pacific…
Cognos and lebensart technology Cater to Hospitality Industry
Cognos (Nasdaq: COGN), a leading business intelligence company, and lebensart technology, a provider of customer delivery solutions, announced…
The Latest Gossip on Vignette and E! Online
Vignette Corp. and E! Online secure the leading roles in a venture that pairs the content management supplier…
The ABCs of CRM: One Size Does Not Fit All
InfoWorld, a weekly magazine that analyzes enterprise technology and strategies, conducted a recent survey which examined the positive…
eSupportNow Brings its eSP Platform to FairMarket
FairMarket, Inc.(sm), a developer of e-business solutions that incorporate dynamic pricing, will utilize the technology of eSupportNow, a…
E-Mail Drops the Ball as a Customer Service Tool
Related item: Greenfield Online found that for 10 consecutive quarters, more than 60 percent of U.S. online consumers…
Cross-Channel CRM Continuity
To be really effective with your customer relationship management (CRM) efforts, it’s important that all the support channels…
A Chat with a Virtual Customer Service Rep
How far are we from virtual customer service reps — bots, if you will — that are absolutely…
Questions for Drew Bartkiewicz, Broadvision, Inc.
As global vice president of customer relationship software company BroadVision, Bartkiewicz has helped some major names in business…
Sun and PeopleSoft Partner on CRM
Sun Microsystems and PeopleSoft have announced a strategic alliance to deliver scalable, Internet-ready CRM solutions targeted at the…
Onyx Debuts New Platform
E-business enterprise application provider Onyx Software Corp. (Nasdaq: ONXS) Wednesday (April 25) debuted a new XML-based platform designed…
CRM Helper
Customer relationship solution provider, Quaero, LLC, announced the release of a new product designed to help key decision-makers…
Oracle’s Innovation Allows for Global CRM in 90 Days
Minimalism and simplicity are in, according to Oracle® as they make great strides in "Winning the War on…
Financial Institutions Bank on eCRM Solutions from eSupportNow
Online customer care solutions provider eSupportNow has released a series of electronic customer relationship management (eCRM) tools designed…
Jeff McDermott Addresses Venture Capitalists
By atlanta.internet.com staff Jeff McDermott, president and CEO of CustomerLinx Corp., was a guest speaker and moderator at…
In Depth: Customer Service and the Cone of Silence
by Jane Irene Kelly Bear with me. This is probably the longest story ever written about a sweatshirt,…
Know Your Customers
So, you think you know your e-company’s demographic group pretty well? Got it narrowed down to males and…
BEA Teams with Peppers and Rogers Group for CRM Strategy Workshop
BEA Systems, Inc., a global e-business infrastructure software company, has partnered with management consulting firm Peppers and Rogers…
Onyx, AvantGo Ally On Mobile CRM
“The market demand is real and we think we’ve got a silver-bullet solution.” Two well-known players in the…
Microsoft Reports Revenues, Focuses on CRM
Microsoft Corporation announced today that its revenue for the third quarter is $6.46 billion, a 14 percent increase…
NetLedger Moves Beyond Accounting
Web-based business services ASP NetLedger Inc. announced Friday (April 20) that the company will extend its flagship accounting…
Personify Secures $20 Million
In a strong show of confidence, Personify® Inc., provider of customer intelligence applications, has secured $20 million in…
Personalization: Coming Full Circle, Part I
We’ve come a long way in personalization. So far, in fact, that in many ways we’re right back…
Quantum Chooses a Bright CRM Solution from Broad Daylight
Data protection provider Quantum Corporation has decided that the choice is clearly visible — they will utilize the…
CRM Software Now Has a Voice
“We firmly believe these applications will change the way companies do business.” PeopleSoft Inc. has teamed up with…
Oncontact Releases CMS 5.0
Oncontact Software, developer of customer relationship management (CRM) solutions for mid-market companies, has released version 5.0 of its…
Virtual Salesforce
Imagine having some of these conversations with your online customers while they shop from your site: "We have…