Onyx Delivers CRM Services to Airborne Express
Provider of worldwide distribution solutions Airborne Express has selected Onyx Software Corp. to deliver the customer relationship management…
News
Clarent Brings a New Voice to Oracle
Internet protocol (IP) communications specialist Clarent® Corporation announced the integration of Oracle’s Service Delivery Platform (SDP) software into…
Netcentives is Petco’s Best Friend
San Francisco-based Netcentives(TM) Inc., provider of loyalty solutions, has agreed to create a customized e-mail marketing program for…
Happy Talk
We are only beginning to see the effects of offering relevant, personalized value propositions to individual customers through…
The Lesser of Two Evils
In an effort to prevent future layoffs and maintain company longevity, 36 percent of the employees at Acxiom®…
The Golden Rules of Customer Service
by Kristie Tamsevicius Everything I know about customer service I learned from working at McDonald’s as a teenager.…
Aberdeen’s CRM Top Ten
Aberdeen Group, a market analysis firm that helps information technology (IT) vendors establish a leading presence, has published…
Vignette Hitches a Ride with DaimlerChrysler
Vignette Corp.®, a provider of customer-driven Internet applications, has been selected by DaimlerChrysler to standardize the global Web…
How ’bout a Little Good News?
CustomerLinx Corp., specialists in providing Web-enabled, multi-mode electronic customer relationship management (eCRM) solutions, has received an infusion of…
CRM Technology Shouldn’t Be an Impulse-Buy — Even When Heavily Discounted
Don’t buy just because it’s on sale warns the information technology-centric research and consulting firm META Group. The…
Get Out Your Yardsticks — A New Report Shows How to Measure CRM
According to the financial technology analysis firm, Meridien Research, customer relationship management (CRM) strategies can be measured for…
The Customer is Always … Important
What is it about calling customer service that strikes immediate disdain in most shoppers? Could it be the…
Kana Snags Broadbase
Looking to bolster its enterprise relationship management (eRM) solutions, Kana Communications Inc. Monday inked a deal to acquire…
Feedback Without the Bite
Customer feedback need not be painful — it can often produce commentary on how well your site is…
Company Hopes to Remedy First Quarter Losses
MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more…
Company Hopes to Remedy First Quarter Losses
MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more…
Consumer Confidence — Fragile, Handle With Care
I was once again reminded how fragile this consumer confidence thing is after making a couple of recent…
Sun Forges Key CRM Deal with PeopleSoft
Long-time partners Sun Microsystems Inc. and e-business software maker PeopleSoft Inc. Wednesday embarked on a new global alliance…
Could CRM Provide the Solution to the Economic Downturn?
NORWALK, CT–Peppers and Rogers Group, the management consulting firm that specializes in customer-focused business issues, is advising worried…
Nominations Announced for the First AIM/Unica Personalization Excellence Awards
NEW YORK, NY–Association for Interactive Media (AIM) and Unica Corporation have announced nominations for the first AIM/Unica Personalization…
Quadstone Increases CRM Connectivity with New Connector Program
BOSTON, MA–In an effort to improve analytical and operational customer relationship management integration, Quadstone — a provider of…
The Multi-Layered CRM Solution from Teradata and BroadVision
NEW YORK, NY–Teradata, a division NCR Corporation, announced the launch of the new Teradata E-Business Analytics suite. The…
Andersen Study Says CRM is More Important This Year
According to recent Andersen survey, an increasing number of companies are placing more emphasis on customer relationship management…
New ChatSpace Release Offers Multi-Language, Multi-Device Communities
CARLSBAD, CAProvider of online community building technology, ChatSpace Inc., has released its newest solution, Community Server 2.1. The…
KnightRidder.com OutSmarts the Competition with a SmartSales Solution
TORONTO–Real Cities founder and Web-based local information and services provider, KnightRidder.com, announced an agreement to utilize the CRM…
You Talkin’ to Me? Global Beach and Dejima Partner to Develop Natural Language CRM Interfaces
SAN JOSE, CA– Software developer and e-consultancy company, The Global Beach Group, has announced a strategic alliance with…
Participate.com Acquires Neodesic
Chicago-based Participate.com, which provides online community-management software, said it has acquired all the assets of Evanston-based Neodesic, a…
Making the Business Case
From all the news and commentary about CRM — a recent Gartner Group study suggests that up to…
IntraNet Solutions Speaks Natural Language
by Jennifer MacAdam IntraNet Solutions(R) Inc. announced it has formed a strategic alliance with LexiQuest, a provider of…
1,000 Live People Can’t Be Wrong
NEW YORK, NY–LivePerson, Inc., the application service provider (ASP) that facilitates live customer service through the HumanClick product…
Successful E-business? Few Have Achieved It, But Everyone Can
by Clive Couldwell There’s no doubt that being successful at e-business has become synonymous with a number of…
Why Wait? Convergys Strikes Alliance RightNow
CINCINNATI, OH–Convergys Corporation, an innovator in integrated billing and customer care services, has entered into a comprehensive technology-driven…
Knowledge Impact’s CRM Bet Pays
Near the end of the oxygen-deprived dot-com mania days of late 1999, a Wayland, Mass., company called Professional…
Clicks’ Customer Service Not Cutting It with Consumers
As B2Cs merge, consolidate, or rethink-the-business model trend of the moment, click-and-mortars are moving centerstage as the primary…
Are Your Customers Getting the Service They Deserve?
By Jim Kelton Through the effective use of the Internet, businesses are finding that they can increase their…
McAfee.com Deploys eGain Software to Speed and Improve Online Customer Service
In response to an increasing amount of traffic, McAfee.com (Nasdaq:MCAF) will begin deploying eGain Communications Corp.’s eGain software…
GE Global eXchange, 2Way Form Alliance
by dc.internet.com Staff Business-to-business (B2B) Internet commerce firm GE Global eXchange Services (GXS) and 2Way Corp., a provider…
Vignette Streamlines Partner Interaction
Vignette Corp. has unveiled an e-business application that provides customers with personalized support while streamlining communications efforts. Through…
The Power of Three: Oracle Partners with Cisco and EMC
REDWOOD SHORES, CA–Oracle Corp., a leader in the e-business software provision industry, has partnered with Cisco and EMC…
What is Best for Your Customers?
By Victoria Rose Customer service needs to be a priority for your company, regardless of what business you…
To CRM or eCRM?
GAITHERSBURG, MD–Intellor Group, Inc. has announced the completion of a research summary titled, “A Comparison of CRM Versus…
In Any Language, Banter Means Customer Care
SAN FRANCISCO, CA–Banter Inc., a provider of next-generation technologies for e-communication, content classification and business process automation, has…
Expertcity Partners With Motive Communications
Santa Barbara, California-based Experticity Inc., whose company motto is that there is a human behind every click, has…
SCT’s iProcess.sct Offers Enhanced Industry-Specific eCRM Functions
MALVERN, PA–SCT, a global provider of e-business solutions, announced the newest components of the iProcess.sct solution, delivering additional…
ACE*COMM and Portal Form Comprehensive Billing And CRM Alliance
GAITHERSBURG, MD–ACE*COMM Corporation, a leading force in enterprise network management applications, has formed an alliance with Portal Software,…
Multiactive Entices BlackBerry
VANCOUVER, BRITISH COLUMBIA– Multiactive Software Inc., a leading developer of unified e-business and customer relationship management (CRM) software,…
TripleHop’s CRM Tools Attract $3.5 Million
By @NY Staff TripleHop Technologies, a software firm that builds recommendation engines for companies doing business on the…
Outpost.com Adds iCommunicate.NET to an Already Successful CRM Function
ALEXANDRIA, VA–Outpost.com, a leading Internet retailer of consumer technology products, has chosen the online customer service technology of…
Talisma’s Integrated eCRM Solution
SEATTLE, WA–Talisma Corporation, a full-service provider of robust eCRM solutions, has launched it’s next generation Talisma eCRM Suite…
Getting Real CRM Value
Many flailing dot-coms are looking to Customer Relationship Management (CRM) software to build customer loyalty, forgetting that technology…