The State of eCRM, Part II
In this, the second part of the inaugural column for the eCRM Guide, I’ll cover the remaining three…
News
Chordiant and Verbind Join to Prevent Customer Attrition
CUPERTINO, CA–Chordiant Software is teaming up with Verbind, Inc. to co-market LifeTime. — Verbinds real-time behavioral targeting system.…
Another Executive Departure Rocks LivePerson
Shares in e-commerce software firm LivePerson, Inc. slipped as much as 19 percent to 93 cents this morning…
Caring for Customers Electronically
Once upon a time, a consumer could walk into a store and become cared for at a level…
CRM Software Market Should be Seeing Double in the Next Five Years
New York, NY–According to Datamonitor, a leading business information firm that specializes in industry analysis, the North American…
Salesforce.com Announces First Online CRM Service
SAN FRANCISCO, CA–Salesforce.com has introduced a seamlessly integrated, online CRM system that can be operated without software installations…
Internet World Spring/eCRM 2001 Opens Next Week
DARIEN, CT–Internet World/eCRM Spring 2001 will take place March 12-16 at the Los Angeles Convention Center, according to…
Gartner: CRM Spending to Reach $76.3 Billion in 2005
STAMFORD, CT–Worldwide customer relationship management (CRM) spending will reach $76.3 billion in 2005, up from $23 billion in…
Report: Companies Must Adopt A Whole-View Approach To Privacy
CAMBRIDGE, MA–New wireless technologies have sparked location-privacy issues, but that’s only the beginning of a broader privacy revolution.…
Second Annual CRM Solutions New York Coming In May
SANTA ANA, CA–Advanstar Communications has announced the second annual CRM Solutions New York taking place May 1-3, 2001…
Survey: Quality Service, Cost Control Are Top Customer Service Challenges
LOS ANGELES–In a just released survey, top customer service managers, operations directors and business development executives were asked…
Acxiom Leader: Successful Companies Must Forge Smart Alliances
PALM SPRINGS, CA–Charles D. Morgan, Company Leader for Acxiom Corporation, says that constantly changing technology and the growing…
vSente Formulates A Strategic CRM Methodology
SAN FRANCISCO–Expanding on a 10-page white paper they published in October 2000, vSente has begun shipping a 230-page…
QUIQ, Quaero Announce Strategic Partnership
SAN MATEO, CA & CHARLOTTE, N.C.–QUIQ, Inc., a provider of mass collaboration software for customer service, and Quaero…
Company Offers Free, Online CRM Audit
BOSTON–CRM provider Norkom Technologies says it is offering organizations the opportunity to discover whether or not they’re ready…
eCRM Spring 2001 Conference and Exhibition Highlights Announced
DARIEN, CT–Details of the second annual eCRM Spring 2001 Conference & Exhibition have been announced. The conference, to…
Study: Consumers Saying ‘No Thanks’ To Relationships With Brands
NEW YORK–Despite marketers’ enthusiasm for 1-to-1 and “customer relationship” marketing, a new study from Impiric, an integrated marketing…
Interaction = Satisfaction
Any site enhancements that increase visitor interaction can improve customer satisfaction. And content consumers can be very profitable.…
Motive, Syntel Team For Online Customer Care Solutions
TROY, MI & AUSTIN, TX–Syntel, Inc., an e-Business and applications outsourcing firm, and Motive Communications, Inc., a online…
Hyperion Enhances eCRM Analysis Applications
SUNNYVALE, CA–Hyperion, a business analysis application software devloper, has announced new versions of four eCRM analysis applications. The…
Chordiant Introduces Unified Rules For CRM
CUPERTINO, CA–Chordiant Software, Inc., a unified CRM solution provider, has announced the release of Chordiant Unified CRM Solution…
ISM Selects 2001 Top 15 CRM Software Packages
CHICAGO–ISM, a CRM research, market analysis and consulting firm, presented their Top 15 Software selections at a special…
Matrix Technology, Urban Science Form CRM Analytics Software Alliance
CLEARWATER, FL & DETROIT, MI–Matrix Technology Group Inc., a new generation technology consolidation company, and Urban Science, a…
Wheelhouse, E.piphany To Host CRM Seminar Series
Wheelhouse Corporation, a marketing infrastructure services provider, and E.piphany Inc., a customer interaction software provider, have announced a…
Report: Bank On IT For Improvements In CRM
CHAPEL HILL, N.C.–World-class companies that adhere to uncompromising customer service standards are turning to emerging technology to drive…
The New Pastime Of Promotion Surfing
According to a recent survey measuring the effectiveness and popularity of online marketing tactics, 62 percent of respondents…
Oracle Unveils Support.Oracle.com
PARIS–Oracle Corp., a provider of software for e-business, has unveiled Support.Oracle.com, a new offering it says delivers the…
Personalization Summit Coming To New York
NEW YORK–New York City will be host to the third annual Personalization Summit, to be held April 1-3…
‘Active Sales Assistant’ Said To Increase E-Tail Conversion Rate
BURLINGAME, CA–Active Decisions Inc. (ADI), a provider of eCRM decision support applications, has launched Active Sales Assistant, an…
Pitney Bowes Study: Businesses Can Benefit From Customer-Controlled Communications
STAMFORD, CT–Developing lasting and profitable customer relationships may be as simple as giving customers the ability to choose…
#1 Customer Service Issues: Quality Service, Cost Control
LOS ANGELES–When top customer service managers, operations directors and business development executives were asked to name their most…
Report: Account Aggregation Should Be Stepping Stone To Improved eCRM
NEWTON, MA–Meridien Research, a financial industry technology analyst firm, has released a report describing the strategic customer interaction…
Intermost, Interact Commerce Team On China eCRM
HONG KONG–Intermost Corporation, an enterprise e-commerce solutions provider focused on Greater China, has announced it has signed a…
Educate Your Customers
Turning your customers into repeat buyers is no easy feat. Customer loyalty means more repeat business and less…
Paladyne, e-commerce support centers Close Merger
ORLANDO, FL–Paladyne Corp. has announced it has completed the acquisition of e-commerce support centers, inc. (“ecom”), a privately…
Access TRACKWeb CRM Application From Your Handheld
FREMONT, CA–Soffront Software, Inc., has announced the introduction of TRACKWeb Mobile, which they say allows full functional control…
E-C, Phone Home
So many e-commerce and corporate Web sites that I visit these days just seem to go out of…
E-Tailers Get High Marks For Customer Service Over Holidays
ATLANTA–A survey has found that the majority of online shoppers are satisfied with the level of customer service…
Onyx, Microsoft Align On Industry-Specific CRM Solutions
REDMOND & BELLEVUE, WA–Microsoft and Onyx Software have announced a multiyear global sales, marketing and technology development initiative…
Hyperion, IBM Partner To Provide E-Commerce Analysis
SUNNYVALE, CA–Hyperion, a business analysis software developer, has announced a new agreement with IBM to integrate Hyperion’s suite…
Xchange Delivers New Software Suite For CRM
ORLANDO, FL–Xchange, Inc. has introduced Xchange 7, a CRM solution they say is designed to leverage a company’s…
BT Syncordia Solutions, ClientLogic Join Forces On eCRM in Europe
THE HAGUE, Netherlands–BT Syncordia Solutions, an e-business and communications solutions unit within BT Ignite, and ClientLogic Corp., a…
Altitude Software, ClearCube Technology In Co-Marketing & Deployment Agreement
MILPITAS, CA–Altitude Software, Inc., a global provider of solutions for Unified Customer Interaction (uCI), has announced a co-marketing…
CRM To Lead Market For Analytical Applications
The worldwide demand for analytical applications is being led by customer relationship management (CRM) initiatives, a market that…
CRM? First You Need To Have A Customer to Manage
I don’t know what it is, but the folks at sales consulting firm Future Now always seem to…
ePartners Launches Series of CRM Solution Comparison Seminars
DALLAS–ePartners, an eBusiness solutions provider for emerging middle market companies, says they are launching a series of CRM…
Cambridge Technology Partners, Aspect Team On Automated Client Communication Solution
SAN JOSE, CA–Aspect Communications Corporation, a provider of customer relationship portals, and Cambridge Technology Partners, an eSolutions provider,…
HearMe CRM VoIP To Be Interoperable With Cisco Customer Contact Software Platform
MOUNTAIN VIEW, CA–HearMe, a developer of next generation VoIP application technologies, has announced the interoperability of its HearMe…
Cap Gemini Ernst & Young Survey: Companies Lose By Not Tracking Customer Relationship Investments
SQUAW VALLEY, CA–Cap Gemini Ernst & Young (CGE&Y), a management and IT consulting firm, has announced the results…
eConvergent, eFORTIFY Form eCRM Alliance
PLEASANTON, CA–eConvergent, a Business Solution Provider (BSP) for electronic Customer Relationship Management (eCRM), has announced an alliance with…