MicroStrategy CRM Applications Now Generally Available
VIENNA, VA–MicroStrategy Incorporated, a provider of business intelligence software, has announced the general availability of MicroStrategy CRM Applications,…
News
netFuturi.com Launches eCRM Solution
SAN JOSE, CA–netFuturi, Inc. has announced the launch of what they call a revolutionary web-based software service. The…
Sideware Launches Solution For Advanced Internet Customer Service
RESTON, VA–Sideware, a provider of online collaboration customer service solutions, has announced the launch of its Enterprise Interaction…
Paradigm, CustomerLinx Forge CRM Alliance
ALEXANDRIA, VA–CustomerLinx Corp., a knowledge-based customer relationship management specialist, say they have been chosen by Paradigm Direct, a…
Cap Gemini Ernst & Young, Xchange Team On Total CRM Solutions
BOSTON– Xchange, Inc., who say they specialize in turning customer relationships into profits, and Cap Gemini Ernst &…
InstantService Adds Lipstream PC-To-Phone And Web Callback to Customer Care Offering
SEATTLE–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, and Lipstream Networks, Inc.,…
salesforce.com, Sprint In Wireless CRM Alliance
SAN FRANCISCO & KANSAS CITY, MO–salesforce.com, a deliverer of enterprise applications as online services, has announced an alliance…
Report: CRM Requires Sound IT Strategy
CHAPEL HILL, NC–In a report released by Best Practices, LLC, it was found that leading companies craft sophisticated…
GoAmerica, salesforce.com Announce Wireless Access To Leading CRM Applications
HACKENSACK, NJ–GoAmerica, Inc., a nationwide wireless data and Internet services provider and salesforce.com, a deliverer of enterprise applications…
Worldtrak Releases Version 5.0 OF eCRM Solution
MINNEAPOLIS, MN–Worldtrak, a customer relationship management solutions provider, has announced the release of Worldtrak 5.0, the latest version…
Sun, E.piphany Team On Next Generation CRM Solutions
NEW YORK–Sun Microsystems, Inc., and E.piphany, Inc., who recently inked a strategic alliance, have announced they have teamed…
Lotus, Relavis Form Global Alliance
NEW YORK–Relavis Corporation, developer of Relavis eBusinessStreams, a collaborative CRM solution, has announced a global alliance with Lotus…
Beyond Basic Customer Service
Good old-fashioned customer service, or “customer relationship management” as it’s now being called, has evolved into becoming one…
Avaya Adds Nine New Members to CRM Solutions Alliance Network
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced that…
SSPA Creates Online Market Research Center
SAN DIEGO–The Software Support Professionals Association has announced the launch of the online Market Research Center in a…
PeopleSupport Likes Manila’s Americanized Workforce
LOS ANGELES– PeopleSupport, Inc., an e-customer relationship management provider, says it has been able to continually streamline costs…
Avaya In Reseller Agreement With Computer Instruments
BASKING RIDGE, NJ–Avaya, a provider of communications systems for businesses, government agencies and other organizations, has announced a…
PeopleSoft Ships CRM Analytics
PLEASANTON, CA–PeopleSoft Inc., a eBusiness application provider, has announced the on-time delivery of PeopleSoft Customer Relationship Management (CRM)…
Acxiom, IBM Ally To Deliver Enhanced CRM Solutions
LITTLE ROCK, AR–Acxiom Corporation, a Customer Data Integration (CDI) solutions provider, has announced an alliance with IBM focused…
Zelerate, Jabber.com Team On CRM Solutions With Instant Messaging, E-Commerce
SAN MATEO, CA & DENVER, CO–Zelerate, Inc., a provider of accelerated e-commerce solutions, and Jabber.com, Inc., a provider…
Ockham, Nextera Partner On Customer Relationship Strategy and Software
ATLANTA–Ockham Technologies, Inc., a sales management automation (SMA) firm, has announced a partnership with Nextera Enterprises, a global…
WebDialogs, IRT Team On Call Center Online Communication
BILLERICA, MA–WebDialogs, Inc., a provider of enhanced voice and multimedia communication services, has announced its partnership with IRT,…
An eCRM Wish List
A recent discussion on E-Commerce Guide’s EC Talk involved possible eCRM solutions. BR posed the original list of…
Paladyne and ecom Sign Merger Agreement
ORLANDO, FL–Paladyne Corp., a developer of component-based data integration solutions, and e-commerce support centers, inc. (‘ecom’), an outsourced…
Bill Bradley To Address Call Center & CRM Conference
SANTA ANA, CA–The 11th Annual Call Center & CRM Solutions Conference & Exposition, taking place in Dallas January…
Best Of 2000 In Online Customer Service
Every year at this time when we compose our Christmas letter to send to family and friends far…
DCI To Hold 8th Annual CRM Conference And Exposition
ANDOVER, MA–What is being billed as “the largest CRM event in the world” will take place at McCormick…
SITEL Expands In Canada
BALTIMORE & TORONTO–SITEL Corporation, a contact center firm supporting CRM solutions, says they are opening two new contact…
Energy Companies See Electronic Billing As An Effective CRM Tool
PRINCETON, NJ–Thanks to competition and deregulation, energy companies are increasingly using electronic billing as a way to attract…
Applied Predictive Technologies Launches Adaptive Marketing Suite
ARLINGTON, VA–Applied Predictive Technologies (APT), a provider of adaptive Customer Relationship Management (CRM) marketing optimization software platforms for…
Study Sees Major Challenges Facing CRM Vendors
CHICAGO–If you’re seeking to invest in CRM software in the new year, a recently completed study says you…
SITEL and Tata International Joint Venture Completed
BALTIMORE & MUMBAI, INDIA–SITEL Corporation, a contact center firm supporting CRM solutions, and Tata International, part of India’s…
Cleartop In Partnerships With Small Business Service Providers
LOS ANGELES–Cleartop, a company that offers an online customer communications solution for small to mid-sized businesses, has announced…
Report: CRM Services Industry To Reach $19.9B by End of 2000
SAN JOSE, CA–As more companies set up Web-enabled systems to interact with their customers, CRM services have become…
Nextera Unveils Integrated CRM Strategy
LEXINGTON, MA–Nextera Enterprises Inc., a management consulting firm, unveiled a Customer Relationship Management (CRM) initiative they say will…
Invensys CRM Launches Updated Suite Of Customer Relationship Management Software
GOLDEN, CO– Invensys CRM, a provider of customer relationship management solutions, has announced the release of an enhanced…
Delano and Braun Consulting Form Strategic Alliance
TORONTO, CANADA & CHICAGO, IL–Delano Technology Corporation, a provider of interaction-based CRM solutions, and Braun Consulting, Inc., a…
Customer Communication Is King
PALO ALTO, CA–The Age of CRM is upon us and an upcoming webcast supposedly will help companies understand…
Torrent Introduces WebHouse For Processing, Analyzing Massive Volumes of Clickstream Data
CAMBRIDGE, MA–Torrent Systems, Inc., a provider of enterprise Analytic Customer Relationship Management (CRM) solutions, today unveiled WebHouse for…
Aspire Solutions, Firstwave Partner To Offer CRM Solution Through An ASP
ORLANDO, FL–Aspire Solutions, LLC, an application service provider (ASP) of business application software, has announced an agreement with…
Broadbase Software Completes Acquisition of Servicesoft, Inc.
MENLO PARK, CA–Broadbase Software, Inc., a provider of customer-focused analytic and marketing automation applications, today announced that it…
Astute Releases New Modules For PowerCenter eCRM Solution
COLUMBUS, OH–Astute, Inc., a provider of eCRM solutions, announced five new modules for its flagship product, PowerCenter. The…
Oracle Q2 Customer Additions Drive Growth In Applications And Database Software
REDWOOD SHORES, CA–Oracle Corp., the e-business software provider, announced the addition of several application and database customers for…
LifeFX’s Life-Like Virtual Humans Debut In Email, Heading For CRM
WAYNE, PA–A new product released Wednesday brings face-to-face communication to e-mail. LifeFX, a partner company of Safeguard Scientifics,…
BroadVision and Chordiant Form Global Partnership
LONDON & CUPERTINO, CA–Broadvison, Inc., a supplier of personalized e-business applications, and Chordiant Software, a provider of a…
BrainTech To Provide Manufacturing With e-Customer Support
North Vancouver, B.C.–BrainTech Inc. reports that it has signed a Product Marketing Agreement with Sideware Systems Inc. establishing…
InstantService.com Says Pacific WebWorks’ Customer Satisfaction Soars
SEATTLE, WA–InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, announced today that…
CRM: Accelerate Customer Relationships to Build Retention and Profitability
CHAPEL HILL, N.C. — In this age of customer-centric organizations, relationship technology provides an unprecedented opportunity to strengthen…
Protagona Worldwide, AIM Partner On Effective CRM
CHICAGO — Protagona Worldwide, developer of Protagona Ensemble campaign management software, today announced a partnership with Advanced Interactive…
Selectica and KPMG Consulting Form an Alliance to Deliver Comprehensive eCRM Solutions
SAN JOSE, Calif. & McLEAN, Va. — Selectica(TM), Inc. (Nasdaq:SLTC), providers of Internet Selling Systems (ISS) for e-Businesses,…