Sprint Dials in Call Center Contracts
Sprint , the Overland Park, Kan., telecom carrier, has signed two new multi-year, multi-million dollar deals to provide services for call centers.
The first is with First Contact Inc., a subsidiary of IntelliRisk Management Corp. (IRMC), that handles back-end work for credit cards firms. Implementation work has already begun on the $3.5 million project.
Under terms of the deal, Sprint will provide voice services to First Contact call centers, ensuring that no matter where a customer calls from, the quality of the connection will be consistent.
“The agreement with Sprint ensures that we will have a reliable provider delivering critical services at a cost that makes sense,” said Gary Praznik, IntelliRisk's COO.
IntelliRisk is based in Columbus, Ohio, and has 6,000 workers in the United States, Canada, the United Kingdom and Ireland.
The companies have a working relationship dating back to 2000 when Sprint's Canada affiliate began providing service to First Contacts facilities.
A few hours later, Sprint announced an agreement with National Asset Recovery Services (NARS) for voice and data services to its brand new 26,000-sq.-foot call center in Montego Bay, Jamaica.
Sprint was part of the technology team that helped get the 550-seat facility up and running for the St. Louis-based consumer collections agency.
“Despite complexities in negotiations and some unique challenges that were faced during the implementation of services to a new facility in the Caribbean, Sprint delivered on its promises and accomplished everything we needed . . . within six weeks,” said Christopher H. Buehrle, NARS' president.
