Three Public Cloud Options: Which Apps Are Best for Each
These days, cloud computing has an air of inevitability. Moving to the cloud enables companies to expand their…
Research
Sales Performance Management Steps Out of CRM’s Shadow
Customer relationship management (CRM) software has changed how businesses engage with consumers by driving efficiency and helping them…
VMware Puts Virtual Spin on Big Data
VMware has long been known as the king of virtualization. But during this week’s VMworld 2012 show in…
Enterprise Mobile App Momentum Continues, Thanks to Business Users
As far back as early 2008, industry analysts were talking about autonomous enterprise IT users, suggesting employees of…
Three Ways Agile Marketing Can Use BI
Recently, the agile marketing movement has really been getting its act together. As in the previous case of…
Five Keys to Social Platform Selection
In an earlier piece Geneca‘s Michael Klynstra looked at how social networking tools like Twitter could help project…
Social Media Meets Project Management
By Michael Klynstra For many people (myself included), social networking online has become as much of a part…
Review: TeamLab Project Management, CRM, Collaboration
The primary use of the CRM module revolves around managing contacts as part of a cohesive strategy to…
Q&A: Making ERP Reporting More Useful
Enterprise Apps Today‘s Ann All discussed the importance of ERP reporting with Glenn Wirick, vice president of product…
6 Key Call Center Trends
Writing an article on call center software trends is a bit like trying to summarize the contents of…
Customer Experience Management: 7 Lessons from the Quality Movement
By Bruce Temkin, Managing Partner, Temkin Group Customer experience (CX) management is evolving from an ad-hoc set of…
7 Enterprise-friendly Ways of Dealing with Big Data
Software marketing executives spend a lot of time looking for problems their solutions can solve. With Big Data,…
Open Source ERP Buyer’s Guide
Open source ERP has not gained much market traction, as of yet. Analyst firms such as Forrester Research…
Six Keys for Using CRM to Boost Brand Advocacy
In customer service, high ratings for the call center aren’t good enough anymore. These days, top management wants…
7 Tools for Agile Business Intelligence
Tools used to enable and facilitate agile business intelligence are constantly evolving and changing. Moreover, agile tools are…
Cloud Business Intelligence Moving up on Enterprise Agendas
Business intelligence is one of today’s hottest enterprise applications, and the cloud is receiving much buzz as enterprises…
Meeting the Mobile App Management Challenge
A recent Enterprise Apps Today article offers some great advice on Taking Enterprise Apps Mobile, from assessing mobile…
Flexibility Key to Finding CRM Sweet Spot
CRM emerged as a big priority this year for both CIOs and CEOs, according to recent surveys from…
Momentum Growing for Mobile Apps: Survey
With the considerable hype around mobile applications, it’s easy to believe that most companies already have multiple mobile…
EMC Morphs from Storage into Big Data Analytics
Ten years ago, EMC was a storage hardware vendor plain and simple. It offered massive disk arrays and…
Taking Enterprise Apps Mobile
The mobile apps Sunwise UV Index, which predicts the UV intensities in a four-day weather forecast, and AirNow,…
Big Data Spurs Interest in Business Analytics, Drives Market Growth
Hype is often viewed as distracting, annoying or both. (Just ask parents of preteens with “Bieber fever.”) Hype…
Using Net Promoter Score to Improve Customer Experience
By Bruce Temkin, Managing Partner, Temkin Group In case you don’t know about Net Promoter Score (NPS), it’s…
Oracle: Smart Grids the Next Big Data Opportunity
Some utilities are upgrading their electrical grids, replacing neighborhood meter readers with smart meters that continually monitor household…
Software One of Brighter Spots in Gartner’s IT Spending Forecast
It looks as if 2012 is shaping up to be a decent year for enterprise software spending, with…
Business Becoming Central to Business Intelligence
While traditional business intelligence, what Howard Dresner calls “meat and potatoes BI,” has served organizations fairly well, many…
Making SaaS Apps Even Better Via CSM
By Jeff Kaplan, managing director of THINKStrategies Market research firms agree that software-as-a-service (SaaS) solutions are quickly overtaking…
Oracle Hyperion 11.1.2.2: Determining When to Upgrade
By Juan Porter, president of TopDown Consulting Oracle earlier this year released Hyperion 11.1.2.2. While a multiple dot…
Company Size Matters in Mobile App Strategies
As Enterprise Apps Today reported in April, while enterprises are keen to bring more mobile apps to their…
Losing Applications in the Cloud: The Growing Necessity for Capacity Management
In the good old days an enterprise application was given its own server – the more mission critical…
SMBs Have Big Expectations for Big Data
For years, the “cloud” has been the king of nebulous technology terms. But there’s a new contender, it…
Making Connection Between Agile Business Intelligence, Agile Marketing
I have written before on the large potential for bottom-line business improvement through agile business intelligence. Now, increasingly,…
BPM Booms in Bad Economy
Business process management (BPM) is the rare enterprise application that may attract more investment during challenging economic times…
Channel Overload Poses Customer Service Challenge
A few months ago Enterprise Apps Today reported on the growing need for companies to provide cross-channel customer…
IDC: CRM Market Grows as Apps Get Social
In 2011, the top 10 CRM application vendors captured nearly half the $19.1 billion customer relationship management (CRM)…
Social Features Can Revive Intranets
Intranets are the corporate equivalent of Beanie Babies. Though they may have been rolled out with great fanfare…
Six Tools Put New Twist on Business Intelligence
The recent Gartner BI Summit in Los Angeles provided an opportunity for Enterprise Apps Today to meet with…
Contactually Provides Powerful, Unobtrusive CRM
With many CRM systems, users find information difficult to extract and cumbersome to key in, and worse, the…
Six Ways Data Virtualization Can Boost Business Intelligence Agility
Those who have seen many of my writings know that (a) I believe firmly, based on existing evidence,…
The More Pervasive the Use of Business Analytics, the Better the ROI
If you’ve had your doubts about the benefits of business analytics (business intelligence, product management and predictive analytics),…
Big Data Business Plan Should Precede Technology Selection
If there is anything as big as Big Data, it’s enterprise interest in using it to create business…
Is SQL Server 2012 a Bid for Business Intelligence Greatness?
Microsoft made a big deal about the Big Data and business intelligence capabilities built into Microsoft SQL Server…
Six Tips for Getting the Best SaaS Deal
Software-as-a-service is growing at a healthy clip, from global revenue of $12.3 billion in 2011 to projected revenue…
CRM, CEM and the ROI of Customer Relationships
Executives like to see a clear return on investment from enterprise software. However, it can be a tricky…
Survey: 70 Percent of Organizations Have Big Plans for Big Data
If your business hasn’t already devoted some IT resources to Big Data, there’s a good chance that it…
Two-tier Strategy a Way to ‘Reinvigorate’ ERP
Running two ERP solutions seems counter to ERP’s ostensible aim of consolidating a company’s internal and external data,…
Everything You Ever Wanted to Know About Embedded Analytics
Enterprise Apps Today recently published a column by Infostructure Associates’ Wayne Kernochan , who encourages IT buyers to…
Zynga’s Cloud Journey: Delivering Apps in the Hybrid Cloud
LAS VEGAS – Zynga CTO Allan Leinwand is not the typical kind of technology executive to keynote the…
10 Ways to Get the Most out of Mobile CRM
In a world where both your sales force and your customers are highly mobile, having a mobile customer…
Where Is Social CRM ROI?
CRM’s star is rising in the enterprise, as evidenced by a recent Gartner survey that found CRM moved…