Research

Whither Embedded Analytics?

With all the hype about Big Data analytics, a more down-in-the-details yet highly useful new application of analytics…

Eight Useful Contact Center Apps

Call centers have evolved way beyond a bunch of people fielding customer calls. Indeed, today’s “call center” customers…

Big Data Pros Are Made, Not Born

Companies are understandably excited about Hadoop’s potential to help them derive  business benefits from their swelling volumes of…

Why You Suck at Web Analytics

Many companies spend pots of money on analytics for their websites and social media channels. Yet too often…

BPM Gets Out of the Back Office

EnterpriseAppsToday’s Ann All spoke with Stuart Chandler, vice president of the BPM Practice for Virtusa Corporation, an IT…

12 Helpful Salesforce Apps for 2012

EnterpriseAppsToday.com asked CRM managers and Salesforce.com experts what their favorite Saleforce apps were. Then we narrowed down the…