BPM Market Accelerates, IBM Leads
The worldwide business process management (BPM) and middleware market has recovered strongly from a 2009 slump, according to…
Research
Progress Software and Joe Isuzu: Process Intelligence, Not Business Agility
Those readers with long memories may still cherish the old Isuzu car commercials with Joe Isuzu, the smarmy…
Survey Says SAP Most Widely Deployed ERP Application
According to a recent survey by Hubspan Inc., when it comes to enterprise resource planning (ERP) deployment, customization…
Analytics Can Change Health Care: Study
The International Institute for Analytics (IIA) has released findings from its six-month Health Care and Life Sciences Analytics…
‘Big Data’ Offers Big Challenges – And Big Rewards
“Big data” is exploding as more and more information is collected and stored daily, and both businesses and…
Business Intelligence Must Mesh with Your Business to Work
Business intelligence (BI) remains one of the hottest enterprise technologies, but finding a BI solution that fits dependably…
Gartner Business Intelligence Summit Reveals Changing, Growing BI Market
Gartner Business Intelligence Summit 2011, held in Los Angeles earlier this week, attracted a record crowd of more…
Why Most Business Intelligence Projects Fail
Recently, Gartner noted a study that purported to show that “between 70% and 80% of BI projects fail.”…
Ten Common CRM Mistakes – And How to Avoid Them
Whether you’re in the process of choosing a new customer relationship management (CRM) system, about to deploy one,…
What Agile Business Intelligence Really Means
One of the written works I most admire, Bruce Catton’s history of the Civil War (“Never Call Retreat”),…
Social CRM Dominates Gartner 360 CRM Conference
Social CRM was by far the most dominant topic at the Gartner 360 CRM Conference in Los Angeles…
CRM, Data Quality and the Cloud
With most data, you expect a unique key and an unambiguous match. But what do you do when…
Social Business Intelligence – What Is It, and Do You Need It?
Social business intelligence is a convergence of several trends: It’s business intelligence plus knowledge management, plus social networking…
Top Ten Mobile CRM Apps
Customer relationship management (CRM) is a hot software market, according to Gartner. Global CRM spending hit $23.2 billion…
Six Ways Business Intelligence Software Can Help Your Business
In an effort to pin down specific ways business intelligence software can help businesses work smarter, we recently…
Marketing Automation Heats Up
While TV transformed the art of marketing, bringing endless products and services into people’s living rooms, the internet…
Salesforce.com CRM Spring 11 Release Reviewed
Salesforce.com (NYSE: CRM) built a thriving business by being early to the online CRM (customer relationship management) market.…
Mobile CRM Review: Sugar Mobile for iPhone
Mobile devices such as Apple’s iPad and iPhone continue to gain ground in enterprises, meeting a growing need…
Apple’s iPad Dominates Mobile Business Intelligence
Apple’s (NASDAQ: AAPL) iPad has become the top platform for mobile business intelligence, followed by Research in Motion’s…
Can Microsoft Overtake Oracle and Salesforce in CRM?
Microsoft (NASDAQ: MSFT) is finally a serious contender in the CRM space, thanks to its mid-January launch of…
CRM and the Named Account Model – Square Peg, Round Hole?
Customer relationship management (CRM) systems are typically designed with a new prospect lifecycle that starts with Leads (someone…
Who is Leading in Social CRM?
There is so much buzz about social CRM these days. Companies like Intuit, Procter & Gamble and Citigroup…
Ten Things You Can Learn from Your CRM System
Customer relationship management (CRM) vendors often claim that their software can do practically anything, from revealing which leads…
A Closer Look at Microsoft Dynamics CRM 2011 Online
Microsoft (NASDAQ: MSFT) recently announced the much-anticipated launch of Microsoft Dynamics CRM Online, the new cloud version of…
NexJ Builds CRM Systems for Financial Services, Healthcare
NexJ has managed to carve out a solid niche for itself in the customer relationship management (CRM) market…
Ten Great Mobile Business Intelligence Apps
Mobile business intelligence is getting a lot of ink these days. Yet according to Forrester Research, that coverage…
Ten More ERP Trends: Open Source and Pricing Pressures
Last month, Enterprise Apps Today wrote an article on the top ERP trends. As it turns out, there’s…
Microsoft and HP Could Reshape the IT Landscape
Among the flood of computing vendor announcements that marked the start of the new year was one that…
IBM’s New Way of Selling IT
Recently, the real news for IT, business intelligence and enterprise applications buyers has often been vendors’ new selling…
Analytics and In-Memory Databases Are Changing Data Centers
Traditional databases, with index files and table spaces on disk and paging tables into memory, are becoming a…
Is PowerPivot the Future of Microsoft Business Intelligence?
Despite its dominance in the OLAP market, Microsoft (NASDAQ: MSFT) could be joining the growing ranks of vendors…
Data Mining and Predictive Analytics Software For Microsoft Excel
Software review: When it comes to business applications for data mining and predictive analytics, one thing is certain:…
Ten Ways Social Media is Changing Sales and CRM
More and more businesses of all sizes are using social media sites, such as Facebook and Twitter and…
The Top 10 Trends in ERP
A decade ago, enterprise resource planning (ERP) was the panacea for all enterprise ills (remember Y2K?). There were…
How to Make Mobile Business Intelligence Work Now
The typical user’s idea of mobile business intelligence is that of a cellphone performing analytics (reports, dashboards, ad-hoc…
Nine Business Analytics Predictions for 2011
The International Institute for Analytics this week released nine predictions for business analytics in 2011 — including a…
The Truth About Sales Leads
The business purpose of a customer relationship management (CRM) system is to capture new customers faster, grow them…
PMML Makes Predictive Analytics and Data Mining Easier
Predictive analytics — the art of mining and analyzing historical data patterns to predict the future — is…
Open Source Business Intelligence: What Are Your Options?
Open source business intelligence has been gaining momentum in recent years, so much so that it is even…
Is Apple’s iPad Changing CRM and Business Intelligence?
Tablets have been hyped for a decade without much buy in from the user community — until the…
Ten Benefits of Business Intelligence Software
Over the last decade, many companies have invested in business intelligence (BI) software to help them gain a…
CRM Review: CRM Software for the Smallest Businesses
One thing a small business owner knows is that most customer relationship management (CRM) systems and solutions go…
Three Ideas That Could Bring Business Intelligence to the Masses
I was reading a business intelligence (BI) white paper feed when I happened across one whose title was,…
Manufacturer Boosts Sales with Oracle CRM and Business Intelligence
Pella is a manufacturer and distributor of windows and doors. It runs a lean manufacturing operation, keeping little…
Data Virtualization Links CRM, ERP and SCM
Data virtualization could be the next big thing in the customer relationship management (CRM) and enterprise applications space.…
Oracle Marries Business Intelligence with CRM, ERP in New Fusion Apps
Oracle (NASDAQ: ORCL) gave a lot of air time to its new Fusion application platform at last month’s…
The 10 Most Important CRM Reports
Businesses use customer relationship management (CRM) systems to get a better understanding of who their customers are, what…
CRM Review: VegaPort Free CRM and Email Marketing Software
The problem with “free” is that there is usually a catch somewhere. In the case of Pravega’s free…
Business Intelligence Buyer’s Guide for Enterprises
Which business intelligence (BI) product is right for you? Info-Tech Research analyst Gareth Doherty cautions users that the…
The Top Ten Trends in Business Intelligence
The business intelligence (BI) market has changed dramatically in recent years, as mergers, the cloud and the rise…