Top 5 CRM Trends for 2013
There are several major trends in CRM shaping up for 2013, including some new variations on old themes.…
Retail
Data Scientist Shortage? Try Team Building
Data scientists are as sought after as a real Rolex at a thrift store – and just about…
Social Media Monitoring and Listening Tools: a Primer
The rise of social media over the past few years has led to an explosion in applications and…
Big Data and Beyond: 10 BI Trends for 2013
Experts interviewed by Enterprise Apps Today believe Big Data will remain the biggest trend in business intelligence for…
IBM Debuts Netezza Analytics Appliance Geared to Retail Industry
Big Data analytics are already a mainstay of ambitious scientific research projects and financial institutions, but now IBM…
CRM Going Social, Mobile
Social and mobile are two enterprise software trends that often get mentioned in the same breath – and…
Oracle Buys RightNow for Cloud Customer Service
Oracle (NASDAQ: ORCL) has announced plans to acquire cloud-based customer service provider RightNow Technologies (NASDAQ: RNOW) for $1.5…
Oracle Buys Endeca for Unstructured Business Intelligence
Oracle (NASDAQ: ORCL) has announced plans to acquire Endeca Technologies, adding to its unstructured data management, ecommerce and…
Vision Critical Unveils Customer Experience Management Platform
Technology and research firm Vision Critical has unveiled its Customer Experience Management (CEM) platform, designed to automate the…
Six Helpful Customer Support Software Solutions
Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries…
A Dozen Simple Ways to Improve Customer Relations
Research shows that it is less expensive and more profitable for businesses to retain existing customers than to…
Seven Ways to Reward Your Customers and Improve Your CRM
When it comes to customer relationship management (CRM), it truly is better to give than to receive. As…
Oracle Acquires FatWire for Web Experience Management
Oracle (NASDAQ: ORCL) has entered into an agreement to acquire web experience management (WEM) company FatWire Software. FatWire…
SAS Fraud Management Boosts Detection and Prevention
Business analytics leader SAS has announced the latest version of SAS Fraud Management. According to the company, the…
Oracle Offers Prebuilt Analytics App for Retail Merchandizing
Oracle (NASDAQ: ORCL) has expanded its business intelligence portfolio with the release of a new analytics application for…
Openbravo Offers Point-of-Sale (POS) Module for Open Source ERP
Openbravo has announced a new commercial offering that extends its web-based open source ERP solution. The new POS…
IBM Strengthens Online Marketing with Coremetrics Analytics Software
IBM (NYSE: IBM) has launched new cloud-based analytics software, Coremetrics Lifecycle, that Big Blue says will help boost…
Ignify Announces Ecommerce for Microsoft Dynamics
Ecommerce, ERP and CRM solution provider, Ignify, has announced full interoperability of the company’s eCommerce platform with two…
‘Smarter Commerce’ to Aid IBM Customers
In less than 20 years, the Web has changed many industries from top to bottom, hardly any as…
IBM Launches Smarter Commerce Software and Consulting Services
IBM (NYSE: IBM) has recently announced new software and the creation of a consulting practice dedicated to the…
Marketing Automation Heats Up
While TV transformed the art of marketing, bringing endless products and services into people’s living rooms, the internet…
How Mobile CRM Changes the Game Plan for Brands
Faster than any other technology in the last decade, mobile is changing the game for brands. This MediaPost…
Apple’s iPad Dominates Mobile Business Intelligence
Apple’s (NASDAQ: AAPL) iPad has become the top platform for mobile business intelligence, followed by Research in Motion’s…
Business Intelligence Vendors Woo Retailers with Analytics
Business intelligence and analytics vendors were out in force at this week’s National Retail Federation conference in New…
Oracle and ATG Combine CRM, Retail, Supply Chain and ERP
Oracle (NASDAQ: ORCL) completed its $1 billion acquisition of e-commerce software vendor ATG this week and outlined ambitious…
Ten Ways Social Media is Changing Sales and CRM
More and more businesses of all sizes are using social media sites, such as Facebook and Twitter and…
Oracle Combines CRM, Ecommerce with ATG Acquisition
Oracle (NASDAQ: ORCL) announced today that it has agreed to acquire Art Technology Group (NASDAQ: ARTG) in a…
SAP Unveils Business Analytics for Industries
SAP (NYSE: SAP) today unveiled 10 business analytics applications aimed at key industries and verticals such as retail,…
Profitbase Announces Business Intelligence Solution For Retail
Profitbase AS has announced a partnership with Tectura deliver a new business intelligence (BI) solution to retail clients…
The Downside of Fax-to-Order Process Automation
Companies have come to understand the day-to-day pain of in-bound fax orders and also know that manual processing…
Ecommerce Techwave Offers Saleforce CRM Free Shopping Cart
Ecommerce Techwave is offering a fully integrative web-based Salesforce CRM service with its announcement of a customizable free…
Top 10 Tips for Using Social Media to Improve CRM
These days, if you really want to know what your customers are thinking (and where they are shopping),…
Keeping Customers Satisifed When Transactions are Denied
Overdraft programs have traditionally been between the consumer and the banks, but the result of recent revisions to…
A Buyer’s Guide to Remarketing Services
When you use remarketing tactics, you are targeting only previous visitors of your site who did not make…
Ecommerce Customer Loyalty Programs for SMBs
Offering a loyalty or rewards program to customers can help your ecommerce business acquire, engage and retain customers.…
NetSuite Provides Customer Everything Management
In the world of ecommerce, to attract and retain customers (i.e., be successful) you have to provide shoppers…
Total-Apps, TransGrade CRM Team for SMB Ecommerce Solutions
Payment processing solution provider, Total-Apps and TransGrade CRM have forged a new partnership that will give mid-size e-commerce…
Gate2Shop Launches Ecommerce Customer Retention Service
Gate2Shop has launched is new service, Active Client Retention Manager, for ecommerce customers. Online vendors can use the…
Epicor Launches Mobile Marketing for Retailers
Recognizing that mobile device and smartphone users represent a rapidly growing customer segment, ERP software provider Epicor has…
Open Source E-Commerce: 12 Promising Programs
Small business owners, rejoice! Last year while the Big Three — osCommerce, Zen Cart, & CRE Loaded —…
Five Ways to Sell Digital Goods Online
The Internet offers self-published artists considerable opportunities for marketing and selling their digital goods online. Digital goods is…
Profile: From Bankruptcy to Blog to Successful E-Biz
If you’re suffering from a financial holiday hang-over, or are just reeling from a year of monetary troubles,…
Free Shipping: Facts, Trade-offs and Alternatives
Regardless of what shipping strategy you’ve adopted for the holiday shopping season, shipping remains a complicated and controversial…
Online Ad Network PremiumChannels Nets Niche Viewers
Premium Network, Inc. yesterday launched PremiumChannels.com, an ad network service that can target niche audiences and customize interactive…
Find Holiday Profits with Revamped Google Product Search
Even though online shoe store Zappos.com does around $1 billion in sales annually, it’s pretty frugal when it…
If You Can’t Beat Amazon, Maybe You Should Join It
Like many small business owners, Joan Goldner, the president of About Your Time LLC and publisher of BusyBodyBook…
Cashing in on Coupons: Digital Discount Tips, Tools, Trends
The online coupon site Tjoos.com just launched its Merchant Portal, allowing online stores to add their store information…
Ten Web Shop Prep Tips for the Holidays
As autumn approaches, it’s time for e-tailers to start planning for the holiday rush. If you start now,…
Forget Me Not: Gift-Reminder.com Brings Buyers Back
Bryan Azorsky, a small Web shop owner and e-commerce entrepreneur, just released what could be called a digital…
How to Create a Successful Multi-Channel Experience
Figuring out how to successfully market products and/or services in one channel, be it retail, the Internet, or…