Retail

Holiday spending was down in 2001, according to DoubleClick’s Holiday Shopping study, but consumers did manage to leverage…

Analysts believe that the dot-com crash will slow-down during 2002 and that consumer confidence in the Net will…

Web measurement company comScore Networks Inc. said its review of consumer e-commerce for 2001 shows that sales at…

Answerthink’s annual holiday shopping study found that online retailers are doing a better job of giving consumers a…

The StubHub Ticket Marketplace is now available in the greater Washington, D.C. area. Sports and music fans can…

ATG Monday released ATG Dynamo e-business applications for BEA WebLogic Server. With this release, ATG makes strides toward…

What was once just a sales terminal can now be extended to gather real-time customer information at the…

Art Technology Group , a Cambridge, Mass., e-commerce software maker, has named Bernard Girbal, a 21-year industry veteran,…

What’s that saying about not being able to keep a good thing down? Napster Inc. — the embattled…

Internet infrastructure juggernaut VeriSign Inc. hit the post-holiday season ground running Monday with two acquisitions: a $45 million…

The Smiths wrote a song back in the ’80s with the refrain, “Please, please, please let me get…

My recent article about navigation closed with, “When you make it easy for your visitors to find what…

Nearly 29 million people bought gifts online during the 2001 holiday shopping season, a study from the Pew…

“Customers are getting way ahead of marketers,” warns Meta Group analyst Stephen Diorio. Contrary to the buoyant promises…

R.J. Reynolds Tobacco is taking tentative steps into online marketing, with a customer retention program designed to keep…

Consumers are more confident in the Web, according to the latest findings from a quarterly study conducted by…

What do consumers want on their cell phones? For those still fishing for an m-commerce angle, the latest…

Finally gearing up for the holidays, American consumers spent an estimated $2.6 billion online during the first week…

I’ve discussed the consumer psychology behind the buying process and five-step selling process and how these processes merge.…

If you’re an online retailer selling anything that might remotely be considered a holiday gift, it’s time to…

Under pressure from the Massachusetts Attorney General, online grocer Peapod and supermarket chain Stop & Shop have earmarked…

Many retailer’s online operations are proving to be surprisingly effective, according to research by Shop.org and The Boston…

It took a little longer than expected, but Amazon.com has followed through on a vow to offer in-store…

People buy based on emotion and justify with fact. You may resist this statement. You may want to…

The number of Internet users in Britain has held steady over the last six months, according to Forrester…

Abandoned shopping “carts” abound in cyberspace. More often than not, online shoppers aren’t shoppers at all — they’re…

Redmond, Wash.’s Microsoft Corp. and Chicago-based online auction and marketplace uBid Tuesday penned a broad alliance to improve…

By Shelley Dempsey As Christmas time looms close once more, it’s interesting to take a step back and…

If you’re doing business online, you have to deliver the goods as well as sell them, and a…

“Santa’s not a mind reader,” my mom would say to all us kids a few weeks before Thanksgiving.…

HotRoof, a Great Barrington, Mass., maker of software that allows customers to customize video programming, has raised $825,…

A recent survey by the Boston Consulting Group (BCG) found steady improvements in the online sales industry. “Of…

Almost three-quarters of the online buyers in the United States have not viewed, created or purchased from an…

There’s good news for online merchants as yet more surveys predict a ho-ho-ho kind of holiday selling season.…

Brand awareness is the top influence on consumers when purchasing online, according to the first of a series…

Flying in the face of research that has predicted a prosperous holiday season for online retailers, a study…

Bill the virtual Brewmaster will be tending the pages at Miller Brewing Company’s Web site, providing online customer…

Online retail and travel sales from the 2001 holiday season will reach approximately $11.9 billion, according to Jupiter…

One of the great things about the Internet is the ability it gives individuals to be truly creative…

I know the Internet is still pretty new, but now that the hype has died down (along with…

The fourth quarter has traditionally been a critical sales period for scores of businesses, particularly retailers and their…

Art Technology Group (NASDAQ:ARTG), a Cambridge, Mass., maker of customer relationship management software, has appointed Ilene H. Lang,…

It’s a well know fact that first impressions go a long way – more so for a web…

Shoppers who use multiple channels — store, catalog and online — tend to spend more and be more…

Have you ever gone into a store and weren’t able to find anyone to help you? If you…

by Damian Bazadona The fallout of the Internet economy is beginning to take its toll. For many, it’s…