Is Aviation Poised for an Internet Takeoff?
PricewaterhouseCoopers and Hewlett-Packard Co. today unveiled an ambitious plan to develop and market new Internet solutions for the…
Retail
NetFlorist, Mother’s Day and B2C
We recently spoke to Ryan Bacher, Director of online florist NetFlorist, and asked him a few questions about…
Wireless Check-In for Flights
By Matthew A. Peretz Checking onto a Lufthansa flight in Germany just got easier for members of Lufthansa’s…
The South African E-Tail Experience
If you’re not trusted, you can’t do business online. This was a key message delivered by three speakers…
Study: Consumers Will Buy CPG Online
Web users are likely to purchase consumer packaged goods online, despite well-publicized horror stories from outfits like Webvan…
Before The Final Click
When I shop online for something specific, I have a general idea of what I consider to be…
Moving Forward
With customer acquisition costs on the rise, online retailers who want to survive will need to be resourceful.…
BEING Your Customer… Gift or Acquired Habit?
By Ken Envoy,M.D. The bigger SiteSell.com gets, the more I realize how easy it is to lose track…
When It’s Out of Stock
How do you handle out-of-stock inventory? How does your Web site handle it? Do you use out-of-stock merchandise…
Maintaining Online Profitability
According to the Boston Consulting Group (BCG) e-tailers are risking their profitability by not effectively responding to customer…
Creating Successful Personalization
Personalization gets a lot of press. When done properly, it can be great. When done poorly, it can…
Boomerang Merchandise
One of the many responsibilities of any e-tailer is dealing with customer returns – the products that find…
ATG Tags 12 Percent in Layoffs
Art Technology Group (ATG), developers of The ATG Dynamo® e-Business Platform — a product that helps businesses understand,…
NetGenesis Begins Year with Lower Revenues
Cambridge, Mass.-based NetGenesis, recently added to the Forbes ASAP List of Top 100 Growth Technology Companies, announced that…
The E-Commerce Arsenal: Multichannel Customer Service Systems, Part II
Selecting a CRM Vendor Selecting a CRM vendor is a critical decision. While you probably can’t expect any…
Code for e-Commerce Confidence
A new internet shopping code established by the eMarketing Standards Authority is likely to improve confidence and make…
Commence Produces Fast Start Program for Business Partners
OAKHURST, NJ–Commence Corporation has announced the release of its new Fast Start Program, an aggressive channel initiative designed…
The E-Commerce Arsenal: Multichannel Customer Service Systems, Part I
Customer service is much more than an overhead expense. It is a strategic advantage for your company. Whether…
Getting e-Together
Traditional brick-and-mortar retailers are poised to surpass pure-plays in the e-tailing game asserts a new industry report. Based…
Designing Your Site for the “Frequent Flyer”
In the earlier days of the Internet, the mantra uttered most often when it came to site design…
Offline Brands Continue to Master E-Commerce
As if the most recent holiday season wasn’t proof enough that offline brands are taking over the e-commerce…
Volkswagen Goes Full Throttle with Vignette for Customer-Driven Web Sites
by Jennifer MacAdam Vignette Corp. today announced that Volkswagen AG will deploy Vignette(R) V/Series applications on its new…
What Customers Taught E-Business
Even though there is an extensive array of technology and solutions for enterprise and storefront building, there is…
Despite Customer Service Woes, Online Retailing Keeps Growing
For 10 consecutive quarters, more than 60 percent of U.S. online consumers have made at least one purchase…
Take My Purchase, Please
Author: Maura Burke I shop. Sometimes I buy a color that’s hideous on me. Or, I ignore the…
A View from a Shopping Cart
All of your hard work is to bring your customer to this point – checkout. Your captivating marketing…
Aussie Consumer Sites Found Wanting
A sweep of Internet sites by the Australian Competition and Consumer Commission (ACCC) has found only three in…
8 Convenience Factors
Which do you prefer — going out to the mall where parking spots are scarce and crowds are…
TeaLeaf Launches TeaCommerce 2.0
SAN FRANCISCO–TeaLeaf Technology, who says it’s the first company to enable e-businesses to understand the complete online customer…
9 Navigational Steps
The most diligently marketed e-commerce site that contains the best products can waste away from lack of sales.…
eBay, Amazon.com Earn ‘Best Customer Satisfaction’ Award
MOUNTAIN VIEW, CA–Satmetrix Systems, a provider of Customer Experience Management (CEM) products and services, has announced that it…
Personalization Summit Coming To New York
NEW YORK–New York City will be host to the third annual Personalization Summit, to be held April 1-3…
Confidence Is Very Profitable, Don’t You Think?
Remember that Jack Palance television commercial from a few years back, in which he intones in a dulcet…
U.S. Online Holiday Shoppers Spent $6.2 Billion in 2000
STAMFORD, CT–According to a just completed survey of consumers by Gartner Group, Inc., 24.5 million Americans bought holiday…
Feeling E-Bandoned?
Have you been wandering the aisles of your e-store only to find wayward carts, spilling over with unpurchased…
Envive Measures Time It Takes To Buy Online
Sure, shopping online is quicker than getting in your car to travel to your favorite store, but how…
Those Who Live by the Site Die by the Site
According to a Forrester Research report from October, The Best of Retail Site Design, online retailers are falling…
Reflect.com To Leverage comScore Networks’ 360-Degree View
RESTON, Va. — comScore Networks Inc., creators of the next-generation Customer Knowledge Platform, today announced that Reflect.com, the…