7 Apps for Social Media Monitoring on the Go
If you’re responsible for marketing a product or a brand, monitoring what people are saying on social media,…
Social Media
Social Video Ad Firm Virool Raises $6.6M
Virool, a San Francisco startup that specializes in social video advertising, has raised $6.62 million in an early…
IBM Forges Cloud Connections for Revamped Social Enterprise Slate
IBM today pulled back the curtain on a new version of its Connections software that will make even…
Social Media Monitoring and Listening Tools: a Primer
The rise of social media over the past few years has led to an explosion in applications and…
Salesforce’s Social Media Marketing Play
Salesforce.com has expanded its software-as-a-service (SaaS) offerings to include social media marketing, following a $1 billion splurge on…
7 Tips for Integrating Social into Business Processes
Being social, at least from a business point of view, is now synonymous with collaboration. This is thanks…
SAP Jam Adds Business Context to Social Enterprise
Salesforce.com, Jive Software and other companies offering social software to enterprises are taking the wrong approach, said several…
Review: OneDesk Has Centralized Collaboration, Social Media Monitoring
OneDesk touts itself as social software designed to connect employees, partners and customers. In essence, it is a…
HootSuite Reveals Social Enterprise Ambitions with Conversations
HootSuite, a company best known for helping customers manage their social media accounts, today announced its new Conversations…
Can Yammer Help Microsoft Conquer the World — Again?
Since Microsoft’s initial press release on the acquisition of Yammer in June, Microsoft hasn’t said much about its…
IBM Connections: Big Data Analytics Meets Social Enterprise
IBM is blending two of the hottest areas in enterprise software today — Big Data analytics and social…
HootSuite Buys Seesmic to Woo Enterprise Social Media Users
HootSuite, a social network management specialist, has acquired rival cross-platform social account management app maker Seesmic for an…
Five Keys to Social Platform Selection
In an earlier piece Geneca‘s Michael Klynstra looked at how social networking tools like Twitter could help project…
Social Media Meets Project Management
By Michael Klynstra For many people (myself included), social networking online has become as much of a part…
To Socialize SharePoint, NewsGator Goes on the Lookout
What Yammer acquisition? cNewsGator is signaling there’s plenty of room for other social enterprise players on Microsoft’s court…
Yammer Adds Sentiment to Social with Kanjoya
Yammer is teaming with Kanjoya, an emotion-aware sentiment analysis specialist, to help organizations draw insights into what workforces are really thinking…
Microsoft Closes Yammer Acquisition
That was fast. During its Q4 2012 earnings call, Microsoft said it had completed its $1.2 billion acquisition of…
Spotlight on SharePoint as Microsoft Snaps up Yammer
It’s official. In an announcement that surprised no one, Microsoft confirmed that it is acquiring Yammer, a social enterprise…
Report: Microsoft to Acquire Yammer for $1B
News that Microsoft is in advanced talks to acquire San Francisco-based Yammer for approximately $1 billion lit up the Twittersphere…
Channel Overload Poses Customer Service Challenge
A few months ago Enterprise Apps Today reported on the growing need for companies to provide cross-channel customer…
Social Features Can Revive Intranets
Intranets are the corporate equivalent of Beanie Babies. Though they may have been rolled out with great fanfare…
Jive Updates Platform with Seamless Sharing, Big Data Brawn
Jive launched its revamped social business platform today, bringing in its wake new features aimed at not only…
Yammer Positions Its Social Software as Intranet Replacement
Streamlining communications and making it easier to find information are fairly obvious use cases for social software in…
eXo Software Promises Social Intranets Made Simple
Writing for IT Business Edge, Mike Vizard in February highlighted the release of version 3.5 of the eXo…
Bluewolf, Bunchball Partner to Help Businesses Become Social Enterprises
Business consulting firm Bluewolf has partnered with gamification specialist Bunchball on a new offering, called #GoingSocial that the…
Survey Shows Lack of Enthusiasm for Social Tools at Work
As a recent study by Adobe made clear, companies continue to wrestle with determining the value of their…
Jive Brings Social, Gamification to Corporate Intranets
Just weeks after diving into the social CRM market, Jive Software today launched its new Social Intranet Solution for…
Adobe: Online Marketers Selling Social Traffic Short
Social media efforts can be a tricky proposition. And measuring their effectiveness is even trickier. When it comes…
Salesforce.com Sends Rypple Across Social Enterprise
Salesforce.com hopes the social hooks it gained by acquiring Rypple late last year will do for its business…
NetBase Adds New Capabilities to Social Media Monitoring Software
Monitoring social media is a key part of social CRM strategies – which means interest is high in…
Jive Targets Social CRM Market with Customer Service Solution
As Forrester Research analyst Kate Leggett pointed out in a recent Enterprise Apps Today article about social CRM,…
Using Social Apps to Solve Business Problems
By Jeffrey M. Kaplan Many corporate executives, view today’s social networks, like Facebook and Twitter, with mixed emotions.…
Visible Technologies Updates Enterprise Social CRM Platform, Adds Solution for SMBs
Visible Technologies, a provider of social media monitoring, analytics and engagement software and services, made two product announcements:…
Salesforce.com Makes U-Turn on Analytics Pricing
In a dramatic show of both responsiveness and the power of social media, Salesforce.com earlier this week abandoned…
Salesforce.com Intros Social-Focused Help Desk App for SMBs
Aiming to empower small and medium businesses (SMBs) to deliver customer support in an increasingly social and mobile…
IBM Adds Resources to Social Business Initiative
IBM sees social networking capabilities as a massive opportunity that can help organizations transform their business operations. Big…
VC Funds Flowing to Social CRM Companies
The Wall Street Journal reported this week that the venture capital market has cooled considerably in the past…
Social CRM Provider Nimble Attracts Big-name Investors for Seed Round
A sure-fire way for a software company to earn a little media buzz is by attracting big-name investors.…
Eight CRM Predictions for 2012
CRM had a good year in 2011 with its highest revenues in many years. So what does the…
Salesforce Launches Enterprise Social Marketing Cloud Suite
Salesforce.com (NYSE: CRM) is extending the social enterprise to marketing with the release of its Radian6 Social Marketing…
HP Combines Autonomy and Vertica for Big Data
HP (NYSE: HPQ) is harnessing the technologies of recent acquisitions, Autonomy and Vertica, in its newly expanded Information…
Salesforce Buys Model Metrics for Social, Mobile Cloud
Salesforce.com (NYSE: CRM) is acquiring Model Metrics, a mobile and social cloud consulting services company. The cloud CRM…
TIBCO Adds Social Collaboration to Spotfire 4.0 Business Intelligence Platform
TIBCO Software (NASDAQ: TIBX) has announced a new version of its business intelligence platform, Spotfire 4.0. The latest…
Salesforce Launches Do.com Project Management Service
Salesforce.com (NYSE: CRM) has unveiled a new task and project management service based on the company’s acquisition of…
Data Virtualization and Big Data Business Intelligence
When I set out to write this article, I thought I could assume a basic understanding of data…
The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More
Salesforce.com, Oracle, Microsoft, SAP and dozens of others are offering cloud CRM (customer relationship management) services. There are…
Microsoft Dynamics CRM Q4 2011 Service Update Released
Last spring, Microsoft announced that, beginning this fall, it would start to release updates for its Dynamics Customer…
Oracle Buys RightNow for Cloud Customer Service
Oracle (NASDAQ: ORCL) has announced plans to acquire cloud-based customer service provider RightNow Technologies (NASDAQ: RNOW) for $1.5…
Big Data, MapReduce, Hadoop, NoSQL: The Relational Technology Behind the Curtain
One of the more interesting features of vendors’ recent marketing push to sell business intelligence and analytics is…
Oracle Buys Endeca for Unstructured Business Intelligence
Oracle (NASDAQ: ORCL) has announced plans to acquire Endeca Technologies, adding to its unstructured data management, ecommerce and…