SAP, Salesforce Invest in Box Cloud Collaboration Service
Salesforce.com (NYSE: CRM) and SAP (NYSE: SAP) are among the investors in an $81 million funding round for…
Social Media
QlikTech Makes Business Intelligence Social, Mobile
Using social decision-making tools to improve the business discovery process for business intelligence users is the focus of…
Cisco Touts Social CRM Call Center Success
In the year since Cisco Systems (NASDAQ: CSCO) added social CRM and analytics to its contact center software,…
An In-Depth Look at Oracle Fusion Applications
A year ago, Oracle (NASDAQ: CEO) Larry Ellison made a big splash at the 2010 Oracle OpenWorld about…
Oracle Launches Cloud Platform for CRM, HR
Oracle (NASDAQ: ORCL) is now a cloud vendor. The Oracle Public Cloud was officially announced at OpenWorld, providing…
Social CRM, Office 365 Coming to Microsoft Dynamics CRM
The substance of Microsoft’s (NASDAQ: MSFT) next version of Dynamics CRM is still somewhat vague, but this much…
Vision Critical Unveils Customer Experience Management Platform
Technology and research firm Vision Critical has unveiled its Customer Experience Management (CEM) platform, designed to automate the…
Salesforce.com Winning Enterprise Software Deals: Analysts
Salesforce.com (NYSE: CRM) is “winning the hearts, minds (and wallets) of enterprise software buyers,” and not just in…
Salesforce Acquires Assistly for Customer Service
Salesforce.com (NYSE: CRM) announced late today that it has acquired Assistly, a cloud-based customer service help desk, in…
SAP Acquires Crossgate for Business Social Networking
Looking to provide customers with options to connect with their business partners, SAP (NYSE: SAP) has announced plans…
Six Helpful Customer Support Software Solutions
Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries…
Salesforce Gets Social and Mobile
At its Dreamforce conference in San Francisco today, Salesforce.com (NYSE: CRM) unveiled a number new products and features,…
Review: Panorama Necto Socially-Enabled Business Intelligence
Panorama Software has been in the business of business intelligence (BI) for more than 14 years. The company…
Salesforce Stays Strong Despite Global Turmoil
Salesforce.com (NYSE: CRM) late Thursday reported another strong quarter and said it sees no signs of a slowdown…
Business Intelligence Challenged by Social, Mobile Data
A recent IBM survey shows that 76% of CEOs view “insight and intelligence” as key to corporate success…
Few Companies Have Social CRM Strategy: Gartner
Few companies have a social CRM strategy or established metrics to measure its effect on hard business results.…
A Dozen Simple Ways to Improve Customer Relations
Research shows that it is less expensive and more profitable for businesses to retain existing customers than to…
MicroStrategy BI Cloud Platform Connects Facebook with Enterprises
Business intelligence (BI) software provider MicroStrategy (Nasdaq: MSTR) has introduced its cloud-based platform-as-a-service (PaaS) and announced a new…
Is it Time to Add Google+ to Social CRM Tools?
Google’s (NASDAQ: GOOG) might has been clearly demonstrated recently, with its Google+ social network closing in on 20…
Avaya Integrates Social Media with Sales and Customer Support
Avaya has announced Avaya Social Media Manager to inject social media in customer service agents’ desktops. Avaya’s Social…
Midmarket CRM Buying Guide
Our Enterprise CRM Buyer’s Guide covered Oracle, SAP, Salesforce.com, SAP, Microsoft, RightNow, Pegasystems and Sword Ciboodle. While many…
SAS Analytics Helps Organizations Search and Manage Big Data
A new business analytics software release from SAS is geared to help enterprise organizations simplify big data management…
Twitter Acquires Social Media Analytics Company
Twitter has acquired social media analytics company BackType to help business users mine social media data for business…
CA Integrates Project Management with Salesforce Chatter
CA (NASDAQ: CA) has expanded its Project and Portfolio Management (PPM) solution by incorporating collaboration capabilities with Salesforce.com…
Seven Ways to Reward Your Customers and Improve Your CRM
When it comes to customer relationship management (CRM), it truly is better to give than to receive. As…
Review: Nimble Social CRM and Contact Management
Social CRM is one of those new words that some label a buzzword while others look to find…
IBM Expands Social Networking and Big Data Analytics Portfolio
IBM (NYSE: IBM) has expanded its software portfolio to help organizations embrace the power of social business with…
Informatica Overhauls Data Integration Platform for Big Data and Social Media
Informatica (NASDAQ: INFA) says it has unleashed the business potential of “big data” by offering support for social…
Social Media Can Reshape Customer Engagement Strategies: SAS
A report from the Economist Intelligence Unit sponsored by business analytics leader SAS identifies a clear need for…
VMware Acquires Socialcast for Collaboration
VMware (NYSE: VMW) has announced that enterprise social collaboration solutions provider Socialcast is joining the recent acquisitions of…
Salesforce.com Unveils ‘Social Enterprise’ Vision Based on Radian6
Salesforce.com (NYSE: CRM) today unveiled its vision for “social enterprises,” and recently acquired Radian6 is at the heart…
BonitaSoft Open Source BPM 5.5 Adds Social and Collaboration Features
Open source business process management (BPM) provider BonitaSoft has announced some significant upgrades for its new version 5.5…
Salesforce, Toyota Build Social Network for Car Owners
Salesforce.com (NYSE: CRM) and Toyota Motor Corp. have announced plans to build Toyota Friend, a private social network…
IBM Taps Hadoop for Social Media Analytics, Funds ‘Big Data’ Research
IBM (NYSE: IBM) has unveiled news software and services to address “Big Data” challenges like mining massive amounts…
Yammer Adds Social Layer to CRM, HR and Supply Chain Apps
Enterprise social networking provider Yammer has unveiled a number of new integration products that add a “social layer”…
YouTube Founders Acquire Tap11 for Social Business Intelligence
AVOS, a new Internet company led by YouTube founders Chad Hurley and Steve Chen, has acquired Tap11.com, a…
SAP Rolls StreamWork Collaboration into CRM, ERP
SAP (NYSE: SAP) is going social. The company has announced it is extending enterprise social networking and collaboration…
Salesforce Closes Radian6 Acquisition, Combines Social Media and CRM
Salesforce.com (NYSE: CRM) has completed its acquisition of social CRM vendor Radian6. Salesforce said Radian6’s social media monitoring…
Magnet Gets Funding from Andreessen Horowitz for Enterprise Social Networking
The mission is clear: to take enterprise productivity to new heights. That’s the statement posted on the Magnet…
Cisco Sees Strong Growth in Social Media Call Center Software
Cisco Systems (NASDAQ: CSCO) is reporting strong growth in its social media call center solutions just a few…
Social CRM Requires More Than a Facebook Like
With more than 500 million people on Facebook and more than 140 million tweets per day, it’s clear…
Shoutlet 4.0 Offers YouTube and Twitter Integration
Social media management platform provider, Shoutlet has recently launched Shoutlet 4.0. As reported on Vator News, this new…
New Version of SkyMobile Enterprise App Platform Released
Sky Technologies has released the newest version of the SkyMobile enterprise application platform (MEAP) and the SkyMobile Application…
Social CRM Dominates Gartner 360 CRM Conference
Social CRM was by far the most dominant topic at the Gartner 360 CRM Conference in Los Angeles…
Appirio Connects Jive and Salesforce for Social CRM
Cloud solution provider, Appirio, has announced a series of CloudWorks-powered Jive apps that will integrate critical business information…
CNP Builds Social Customer Service Portal with Joomla
CNP Integrations has introduced a new customer service portal built with Joomla! CMS. CNPsupport.com supplements the Joomla! CMS…
Integrate Enterprise Social CRM Without Creating Silos
Social media is everywhere, right? Not quite. According to this Network World report, the one place social media…
Salesforce Acquires Radian6 for Social CRM
Salesforce.com (NYSE: CRM) made a big move today to boost its social CRM and social media monitoring capabilities…
Social CRM Company Gets $12M Boost
Social CRM software company, InsideView aggregates information from LinkedIn, Twitter, Facebook, and news sites for better sales prospecting.…
IBM Moves Social Media Analytics to the Cloud
IBM (NYSE: IBM) is moving social media analytics to the cloud. Big Blue today unveiled cloud-based software that…