Lithium Acquisition Results in Social CRM Platform
Lithium Technologies says it will fully integrate newly acquired Scout Labs’ social media monitoring and analytics into the…
Social Media
IBM Boosts CRM with Social Media Analytics Tool
IBM has a new social media monitoring tool called the SPSS Modeler that, according to this Mashable report,…
Smarsh Teams with Socialware for Social Compliance
As corporations move to embrace customers on a myriad of social networking sites, compliance risks are always an…
Making the Business Case for Social CRM
Social media is a risky place for a business to be — bad customer service experiences can go…
CSS Announces EDGE Knowledge Management Platform
CSS Corp., has announced the availability of the CSS EDGE Portal, an integrated knowledge management platform based on…
Attensity Acquires Social Media Monitoring Company
Data analysis company, Attensity, has agreed to acquire social media monitoring software company Biz360 to provide deeper analytics…
Inmagic Enhances Social Knowledge Networks
Inmagic claims the latest version of Inmagic Presto is a social knowledge network application that is designed to…
Adapx Offers Capturx Cloud Service for SharePoint
Adapx has announced commercial availability of the Capturx for SharePoint Service for automating data collection on paper forms…
CRM Giant Salesforce Snaps Up Business Contact Player
Salesforce said it will cough up $142 million in cash to acquire Jigsaw Data Corp., a privately held…
IBM Integrates LotusLive with Core Business Services
IBM is offering customers access to a number of business applications by integrating its LotusLive SaaS collaboration suite…
BatchBlue Redesigns its Social CRM Software
BatchBlue Software has announced the latest updated version of its flagship software, BatchBook. The redesign, which the company…
ACS Launches New Social CRM Services
Affiliated Computer Services, Inc. (ACS), a Xerox Company, has announced its new Social CRM suite of services. Called…
Salesforce.com Chatter Organizes Corporate Collaboration
While Facebook organizes data around users, Salesforce.com’s Chatter offering is organized around customers, opportunities, and solutions. As noted…
SAS Intros Data Analytics for Social Media
SAS has introduced a new service called SAS Social Media Analytics. "The service reminds us a lot of…
CRM Leader Debuts ChatterExchange for On-Demand Collaboration
Following its own tested and highly successful formula in CRM and other online software, Salesforce this week is…
SAP Rolls Out Online Collaboration Apps
Desperate to demonstrate it can deliver a worthwhile cloud-based application platform to keep pace with Google, Oracle, Cisco…
The Facebook Fan Page as Web-Based CRM Channel
ClickZ’s Christopher Heine has been taking a look at the ways that Facebook fan pages are now being…
Jive Ideation Builds on Employee and Customer Relationships
Jive Software has introduced Jive Ideation as a new module for its Social Business Software (SBS) portfolio. "Jive…
Radian6 Connects Social Media to the Customer Relationship
Radian6 has announced a new Engagement Console designed to enable users to listen to, engage with and respond…
Dealer Impact Systems Intros Facebook Customer Relationship App
Digital marketing company Dealer Impact Systems has introduced a new Facebook Inventory Application. "The new Facebook Inventory Application……
Virtusa Intros Enterprise 2.0 Services Suite
Virtusa has announced the availability of its new Enterprise 2.0 Services Suite. "The company claims that the new…
Get Satisfaction Joins Facebook
Get Satisfaction has announced the launch of the Social Engagement Hub for Facebook Pages, created by Involver using…
SocialText Updates to Version 4.0
Socialtext has launched version 4.0 of its enterprise social software platform. "There are several new features, a number…
Understanding Social CRM
Computer Business Review’s Janine Milne takes an in-depth look at social CRM and its key benefits. "Social CRM…
Get Satisfaction Targets SMBs
Get Satisfaction has introduced four new packages of community-building tools for small and mid-sized businesses. "Get Satisfaction provides…
Jive Software Considers IPO
The company taking steps that may lead it towards a public offering. Jive Software may be working towards…
Responses to Chatter in Beta
Users see the solution as extremely useful, through the lack of access for users not on Salesforce is…
Sendible.com Upgrades Offering
The site is designed to help companies manage their social media presence. Sendible.com has launched an updated Web…
Virgin HealthMiles Chooses IntelliResponse
The company will use the hosted Answer Suite technology across all of its customer service channels. Virgin HealthMiles…
Managing Social CRM Data
Managing data from Twitter, Facebook and LinkedIn can present a significant challenge. In a recent article at SearchCRM.com,…
NBC Universal Partners with KickApps
KickApps gives NBC a solid platform for community development. NBC Universal has announced a partnership with social platform…
Super Bowl Ads to Focus on Social Media
p>Many Super Bowl advertisements this year will focus on social media and loyalty marketing. Many of this year’s…
Basic Social CRM Advice: Don’t Sue
When Chicago area renter Amanda Bonnen tweeted a complaint about her apartment management company last May ("Who said…
Newsgator Buys Tomoye
Newsgator has purchased Sharepoint social networking platform Tomoye. "The acquisition makes Newsgator one of the largest enterprise collaboration…
Lotus Connections to Add Social Analytics
IBM’s Lotus Connections will be upgraded to Lotus Connections Next in the second half of 2010, adding the…
The Business Face of Social Networking
You’ve got a Web site, a blog, and maybe even an RSS feed. Think you’re done with Web…
comScore: Google’s Ad Drop No Cause For Alarm
After jangling investors’ nerves earlier this week with a report that Google’s paid clicks were declining, comScore today…
LinkedIn Targets iPhone, Other Mobile Devices
Social networking site LinkedIn is the latest online service to take a more mobile-friendly stance, as wireless devices…
Microsoft’s Business Contact Manager Goes on Its Own
In a move it says will help small businesses tap the power of customer data with the sophistication…
Salesforce.com Explains Its OpenSocial Strategy
Among the scrappy Web 2.0 startups taking part in Google’s recent OpenSocial announcement, Salesforce.com kind of stood out.…
Jaxtr Looks to Give Social Networking a Voice
Every business owner knows it: If you could just talk to prospects one-on-one, you could convert them to…
Salesforce.com Offers Invitation-Only Collaboration
Central Desktop, a respected and rapidly growing online collaboration system, has announced a deeper relationship with Salesforce.com. Users…
Social Shopping at Yahoo
Yahoo Shopping introduced “social commerce” in time for the holiday shopping season. Yahoo (Quote, Chart) calls its new…
Collaboration Made Easier For Less
For most businesses, e-mail is a critical communications tool, and at many organizations, hosted POP3 /IMAP mail service…
ASAP Pro 2.0 Adds Presence-Enabled Links
Convoq, a Lexington, Mass.-based provider of communication and collaboration services, today announced ASAP Pro 2.0, a Web conference…
WebEx Mixes Meetings With Sales Force Automation
WebEx Communications is one of the pioneers of real-time collaboration applications. In fact, to many companies the name…